Viewing Payments

The Payments module in the left sidebar displays all the payments collected using Zoho Payments. The list view provides the basic details of all payments such as the Payment Date, Amount, Status, Customer Details, Payment Method, and Payment ID. 

Clicking a payment lets you drill down and view more details.

Payment Details

The details page contains the following sections:

Transaction Overview

This section gives a summary of the payment and includes the Payment Amount, Payment ID, Date and Time, Customer Details, Payment Method, Status, Risk Rating, and Invoice ID. 

You can click the Invoice ID to view the invoice in your Zoho Finance app. A Description of the transaction is also auto-generated that makes the transaction comprehensible.

In case you have refunded the payment, a mini summary of the refunds will be available when you click View Refund Details.

Payment Details

This section contains the details of the Amount Paid by the customer, Amount Refunded (if any), the Processing Fee and the Payment Descriptor you had provided in your settings.

Payment Method

This section displays the details of the payment method used for the transaction. The information shown will vary depending on whether the payment was made using a card or via ACH Direct Debit.

For Card Payments:

• Last four digits of the card number
• Card type
• Expiry date
• Card holder’s billing address

For ACH Direct Debit payments:

• Last four digits of the bank account number
• Routing number
• Account holder name

Risk Assessment

Our internal risk tool calculates the risk involved in your transaction. The risk could be either Normal, High or Elevated. You can also configure basic fraud prevention measures under Settings > Risk Management to ensure secure transactions.

Comments and History

A log of all the actions performed on your transactions are tracked under this section. Every payment or refund along with the date and time will be displayed for your convenience. You can also click Add Comment to include details for internal communication.

Payment Statuses

The payments are broadly classified into the following four statuses:

Succeeded: Payments that have been successfully processed.

Failed: Payments that were initiated by the customers but failed authentication or could not be processed due to an issue in the card network, temporary glitches or other errors.

Refunded: Successful payments that have been refunded due to any reason. Payments can also be Partially Refunded.

Disputed: Payments that have been disputed by the customer. These are typically chargebacks where the payment amount is held until the dispute is resolved.

Pending: Payments that are still being processed. This usually applies to ACH Direct Debit payments, which may take a few days to be confirmed.

Filter Payments

If you’d like a filtered view of the payments or would like to look for a specific transaction, you can use the filters available. There are two ways to do this:

• View transactions by status

  Switch between the status tabs available at the top of the list view table to view transactions in each status.

• Search transactions

  Enter the Customer name, Email, or Payment ID in the search bar next to the Date drop-down.

• Filter transactions

  Select filters from the drop-down to filter payments by Date, Payment Method, or the Status of the transaction.

• Sort transactions

  Sort payments by Date & Time or Amount in ascending and descending order.

You can also reset the filter to its default view by clicking the Reset Filters button.

You can also reset the filter to its default view by clicking the Reset Filters button.