FAQ

FAQ

1. What kind of activities will appear in the notifications bar?
A. Any action related to the social networks you've connected. This includes direct messages in your inbox, wall posts, and mentions of your brand across your social networks.
 
2. Can I have notifications sent to other members of my team too?
A. You can set email notifications for specific actions, such as success or failure of a scheduled post, or needing to re-authenticate your Social networks." To manage your email notifications, click Setup and select Notifications from the drop-down menu.
 
3. Does a team member need to be an admin to get notifications?
A. No, any member can be assigned to receive notifications for your social networks. To manage your notifications, click Setup and select Notifications from the drop-down menu.

4. Why am I not getting notifications on my mobile app when my team member makes Instagram posts? 
A. When you publish/schedule an Instagram post from Zoho Social web version, the post notification will be sent to the Zoho Social mobile application of that particular member only. Ex: If Dave published an Instagram post, the member needs to sign in to Zoho Social mobile application with his/her login credentials, to access the post notification from the 'Notifications' (Instagram publishing) section & proceed with the Instagram publishing.

However, when another team member - "John" publishes an Instagram post, the post notification will be sent to the mobile application (logged-in as John) & other members won't receive this notification on their mobile device.

If you require receiving this post notification (for the post published by John), then in this case you need to sign in to your mobile application using John's login credentials & proceed with publishing on Instagram.

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