Adding operators and assigning roles in Zoho SalesIQ
To help your live chat customer support operation run more smoothly, we give you to power to organize your resources effectively. With the ability to add your team members, and configuring them into one of three roles, you will be able to find the optimal structure for your live chat operation. Administrators have the power to perform any action in your Zoho SalesIQ, access all information and edit any configuration. Supervisors can not make any changes to the Zoho SalesIQ, but they are able to view all the data inside your operation. Associate connect and chat with customers and deliver solutions. You can limit what data they have access to, and they can’t delete or edit any records.