What is remote assistance software?
Remote assistance software allows technicians and support teams to access and control devices remotely. This technology enables troubleshooting, software installation, and system maintenance without physical access. It is essential for providing timely support, reducing downtime, and ensuring efficient problem resolution, especially in a globally connected environment.
What Zoho Assist offers: Key features
Remote support
Instantly connect to your customer's computer, mobile device, or tablet and provide support as if you were physically present.
Unattended access
Access remote devices even when the user is not present, perfect for scheduled maintenance and after-hours support.
File transfer
Transfer files up to 100 GB securely between the local and remote machines during a live session.
Customizable branding
Add your logo, company name, favicon, and a personalized message to the remote assistance software interface.
Multi-platform support
Connect to Windows, macOS, Linux, Android, iOS, Chromebook, and Raspberry Pi devices from a single interface.
Security
Zoho Assist uses AES-256 and SSL encryption for data transfer, ensuring that your sessions are secure and private.
Chat and voice
Communicate with the remote user via chat, voice, and VoIP, facilitating real-time support and guidance.
How to start a remote support session
Connecting from the website
Step
Go to www.assist.zoho.com and log in using your Zoho assist credentials.
Step
Click Start Now on the Zoho assist homepage to generate a unique session ID.
Step
Share the session ID with your customer via SMS or email, or guide them to join.zoho.com.
Step
Instruct your customer to follow the on-screen steps to join the session.
Step
Once the customer grants the necessary permissions, you can remotely control their PC.
Connecting from a mobile app
Step
Install Zoho assist from the Google Play Store (for Android devices) or App Store (for iOS devices).
Step
Once installed, log in with your Zoho assist account ID.
Step
Click Start Now on the home page.
Step
You will be directed to an Invite Customer page, which will enable you to direct the customer to join the session.
What are the system prerequisites to conduct a remote support session?
- Windows: Version 7 and above
- MacOS: Version 10.6 and above
- Linux: All Variants (including Raspberry Pi OS)
- ChromeOS: Version 16.0 and above
- Android: Lollipop 5.0 and above
- iOS: Version 13.0 and above (compatible with iPhone, iPad, and iPod Touch)
Learn more about Zoho assist 's system requirements.
Awards and reviews
The best remote support software for enterprise
Best ratings across software review sites
★★★★★4.6 / 5 
★★★★★9 / 10 
★★★★★4.6 / 5 “It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”
William GoveiaIndiana Limestone, Ind.Frequently Asked Questions
What is remote assistance?
Remote assistance is the process of providing technical support or troubleshooting to a user by accessing their device remotely. It allows technicians to fix issues without being physically present.
What is Zoho assist ?
Zoho assist is a comprehensive remote assistance software application designed to help businesses provide remote support and troubleshooting services. It allows technicians to access, control, and fix remote devices securely over the internet.
How secure is Zoho assist ?
Zoho assist uses advanced security measures, including AES-256-bit encryption, to ensure that all remote assistance sessions and data transfers are secure. Additionally, it supports multi-factor authentication and complies with industry standards to protect user privacy and data.
Can I use Zoho assist on mobile devices?
Yes, Zoho assist supports a wide range of devices, including Android and iOS devices. This allows you to provide remote assistance to customers using mobile devices, ensuring a flexible and comprehensive support solution.
Learn more about using Zoho assist on mobile devices.
Is it necessary to install any software before starting a remote session?
No, there is no need to pre-install any software. All your customer has to do is run a lightweight application when prompted to join the session.
What pricing plans are available for Zoho assist ?
Zoho assist offers both free and paid remote admin solutions for all types of organizations. Check out our pricing plans page to find the option that best meets your needs.
Simplify your remote assistance process with Zoho assist.