Awards and reviews
“Easy connection, not require admin privileges in the users’ PC, and works behind firewalls."
Javier Molina, iSy TEk SASZoho Assist: Web-based remote desktop software
Zoho Assist is a comprehensive and affordable online remote desktop software that streamlines remote assistance between technicians and clients. Its intuitive interface and robust feature set empower support technicians to connect to remote computers, efficiently troubleshoot issues, and quickly resolve problems. This 256-bit SSL and AES-encrypted remote assistance tool provides for highly secure remote sessions, ensuring data privacy and protection. Our remote desktop web access tool offers a wide range of features, including screen sharing, file transfer, chat, and annotation options, so support technicians and IT professionals can communicate effectively with users during remote sessions. Whether for technical support, software training, or system maintenance, Zoho Assist is a powerful and easy-to-use solution for businesses.
Key features of cloud remote access software
Fast and intuitive interface
Establish a remote connection so you can access and control any device to provide customers with effective and efficient IT assistance. Our array of features launch quickly so you can instantly connect to and assist your customers.
Provide superior support
Assist customers through text, voice, video, and even VoIP calls. The versatility of our web remote desktop software eliminates the need for external applications, drastically reducing the time spent on remote sessions. You can even invite multiple technicians to a session, and quickly switch between technicians' and customers' device screens.
Unattended remote access
Is you customer away from their device? You can still provide the support they need. Remotely access your customer's desktop unattended using our lightweight tool. You can even turn on your customer's desktop when the Wake-on-Lan feature is enabled.
Industry-grade data protection
Stay protected with the most secure cloud-based remote desktop software - Zoho Assist, with its 256-bit encrypted SSL for data exchange, multi-factor authentication, session monitoring, data anonymization, and many more security features at no extra cost.
Stay on schedule
Provide organized and reliable technical support. Schedule a remote session with your customer, or reschedule if needed. Set session reminders and rescheduling notifications, so you can always stay on top of your plans.
Affordable and flexible plan
Zoho Assist, an user-friendly, web-based remote support software caters to every remote support need, and offers a range of feature-specific pricing plans so you can choose the one that best suits your business' needs. Click here to learn more about our pricing and plans.
System Requirements
Technician’s devices
Remote Desktop (on demand)
Remote Desktop (un attended)
Technician’s deviceS
- Windows
Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2 & SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016
- Mac OS
Macintosh OS 10.6 and above
- Linux
Linux: All Variants (including Raspberry Pi OS)
- Android
Lollipop 5.0 and above
- iOS
Version 9.0 and above (compatible with iPhone, iPad and iPod touch
- Chrome OS
Chrome version 16.0 and above
- Web Browser
Microsoft Edge, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above
- Bandwidth
Minimum 128 kbps (256 kbps and up recommended)
Remote Desktop (on demand)
- Windows
Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016.
- Linux
Ubuntu 14.04 and above, Red Hat Enterprise Linux 6 and above, Cent OS 6 and above, Debian 7 and above, Raspberry Pi OS, Linux Mint 13 and above.
- Mac OS
Macintosh OS 10.9 and above.
- Android
Lollipop 5.0 and above
- iOS
Version 11.0 and above
- Chrome OS
Version 16.0 and above
- Web Browser
Internet Explorer 11 and above, Firefox 27 and above, Google Chrome 30 and above, Opera 12.1 and above, Safari 7.0 and above, Microsoft Edge
- Bandwidth
Minimum 128 kbps (256 kbps and up recommended)
Remote Desktop (on attended)
- Windows
Windows 10, 8.1, 8, 7,Vista, XP SP3, Windows Server 2003(SP 3 and above), 2003 R2, 2008, 2012, 2012 R2, 2016.
- iOS
Version 11.0 and above
- Mac OS
Macintosh OS 10.9 and above.
- Chrome OS
Version 16.0 and above
- Linux
Linux - All variants (including Raspberry Pi OS)
- Web Browser
Safari 7.0 and above, Internet Explorer 11 and above, Firefox 27 and above, Google Chrome 30 and above, Microsoft Edge
- Android
Lollipop 5.0 and above
- Bandwidth
Minimum 128 kbps (256 kbps and up recommended)
Instantly connect to any remote device with Zoho Assist
Starting a session
Joining a session
Frequently Asked Questions
What is web-based remote desktop software?
Web-based remote desktop software is a technology solution that empowers technicians to connect to and control remote devices over the internet for support purposes. Zoho Assist is one such web-based remote software, that establishes a secure remote connection between the technician's computer and the end user's device, allowing the technician to view the remote screen, control the mouse and keyboard, and transfer files.
What are the key features of cloud-based remote support software?
Zoho Assist is equipped with a variety of essential features that enhance the support experience. Its popular features include remote desktop control, efficient file transfer capabilities, convenient chat functionality, session recording, seamless multi-monitor support, and compatibility with diverse operating systems and devices.
Which platforms are supported by cloud-based remote support software?
Zoho Assist, a comprehensive web-based remote access tool, supports multiple platforms, including Windows, macOS, Linux, iOS, Android, Raspberry Pi, and Chromebook.
Is Zoho Assist a secure browser-based remote support tool?
Absolutely! Zoho Assist, a reliable and secure web-based remote support software, prioritizes security above all else. By utilizing 256-bit AES and SSL encryption protocols, Assist protects all data transmitted during remote sessions.
Is Zoho Assist suitable for large enterprises or only for small businesses?
Zoho Assist is designed to cater to businesses of all sizes, from small startups to large enterprises, with affordable pricing plans to meet various needs.
Can I invite multiple technicians to a remote support session?
Yes, Zoho Assist allows multiple technicians to collaborate during a single remote session, enhancing the efficiency of support operations. You can invite either an internal or external technician to join.
Does Zoho Assist have mobile apps for remote support?
Yes, Zoho Assist offers mobile apps for both iOS and Android devices, enabling technicians to provide support on the go.