Awards and reviews
“Easy connection, not require admin privileges in the users’ PC, and works behind firewalls."
Javier Molina, iSy TEk SASKey features of cloud remote access software
Fast and intuitive interface
Establish a remote connection so you can access and control any device to provide customers with effective and efficient IT assistance. Our array of features launch quickly so you can instantly connect to and assist your customers.
Provide superior support
Assist customers through text, voice, video, and even VoIP calls. The versatility of Zoho Assist eliminates the need for external applications, drastically reducing the time spent on remote sessions. You can even invite multiple technicians to a session, and quickly switch between technicians' and customers' device screens.
Unattended remote access
Is you customer away from their device? You can still provide the support they need. Remotely access your customer's desktop unattended using our lightweight tool. You can even turn on your customer's desktop when the Wake-on-Lan feature is enabled.
Industry-grade data protection
Stay protected with the most secure cloud-based remote desktop software - Zoho Assist, with its 256-bit encrypted SSL for data exchange, multi-factor authentication, session monitoring, data anonymization, and many more security features at no extra cost.
Stay on schedule
Provide organized and reliable technical support. Schedule a remote session with your customer, or reschedule if needed. Set session reminders and rescheduling notifications, so you can always stay on top of your plans.
Affordable and flexible plan
Zoho Assist caters to every remote support need, and offers a range of feature-specific pricing plans so you can choose the one that best suits your business' needs. Click here to learn more about our pricing and plans.
System Requirements
Technician’s devices
Remote Desktop (on demand)
Remote Desktop (on attended)
Technician’s deviceS
- Windows
Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP2 & SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016
- Mac OS
Macintosh OS 10.6 and above
- Linux
Linux: All Variants (including Raspberry Pi OS)
- Android
Lollipop 5.0 and above
- iOS
Version 9.0 and above (compatible with iPhone, iPad and iPod touch
- Chrome OS
Chrome version 16.0 and above
- Web Browser
Microsoft Edge, Firefox 11.0 and above, Google Chrome 16.0 and above, Opera 12.1 and above, Safari 7.0 and above
- Bandwidth
Minimum 128 kbps (256 kbps and up recommended)
Remote Desktop (on demand)
- Windows
Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP SP3, Windows Server 2003, 2003 R2, 2008, 2012, 2012 R2, 2016.
- Linux
Ubuntu 14.04 and above, Red Hat Enterprise Linux 6 and above, Cent OS 6 and above, Debian 7 and above, Raspberry Pi OS, Linux Mint 13 and above.
- Mac OS
Macintosh OS 10.9 and above.
- Android
Lollipop 5.0 and above
- iOS
Version 11.0 and above
- Chrome OS
Version 16.0 and above
- Web Browser
Internet Explorer 11 and above, Firefox 27 and above, Google Chrome 30 and above, Opera 12.1 and above, Safari 7.0 and above, Microsoft Edge
- Bandwidth
Minimum 128 kbps (256 kbps and up recommended)
Remote Desktop (on attended)
- Windows
Windows 10, 8.1, 8, 7,Vista, XP SP3, Windows Server 2003(SP 3 and above), 2003 R2, 2008, 2012, 2012 R2, 2016.
- iOS
Version 11.0 and above
- Mac OS
Macintosh OS 10.9 and above.
- Chrome OS
Version 16.0 and above
- Linux
Linux - All variants (including Raspberry Pi OS)
- Web Browser
Safari 7.0 and above, Internet Explorer 11 and above, Firefox 27 and above, Google Chrome 30 and above, Microsoft Edge
- Android
Lollipop 5.0 and above
- Bandwidth
Minimum 128 kbps (256 kbps and up recommended)