Bug Tracker

• Is bug tracking module available as part of free plan?
• What is a Business Rule? How can I define business rules for my project?
• Is there an option to create modules?
• How to set customized severities for my bug tracker?
• Can I associate a bug with an existing milestone?
• Is there a consolidated view to see the bugs filed by me / assigned for me?
• Is it possible for the client users to change the status of the bugs?
• Is there a way to associate a bug/defect to a task?

No. Bug Tracker is not available as part of our free plan. You need to upgrade to a paid plan. For more details see Plans and Pricing.

Note: In addition, you can also take a look to know the benefits of the new Bug Tracking.

Business Rule is a kind of filter that you will apply to all your bugs. You can define Business Rules that will enable you to organize the bugs and perform action such as changing the severity, status, module, classification and assigning the bug to a user. Business Rule will be triggered when the bug is created and whenever there is an update in that bug.

For example, When a particular bug classification is feature request/ enhancement, then "is it reproducible" has to be updated to Not Applicable there. This can be defined as follows

• Click Add Rule. Give the name and description for the understanding and future reference
• In Define Criteria section, Give the criteria (using More Criteria link you can give multiple criteria)
• In Actions, Choose is it Reproducible and its value as Not Applicable
• Save the Rule.

Now, Whenever a bug classification is updated to "Feature(New)" or "Enhancement", "Is it Reproducible" will be updated to " Not Applicable ".

In a similar way, you can configure your own set of business rule as per your project needs.

Yes. The portal administrator is the only person who can create a module for your bug tracking module.

To create a module :

• Login as Project Portal Administrator
• Select the Bug Settings tab.
• Click Create Modules link
• In this click the Add Module link present at the bottom.
• A small dialog box will open. Here typein your module name and save it.

In addition, we've provided options to edit / delete your modules.

Each issue has a status, which indicates the development stage of the issue. The following are the default statuses

• Open           - All issues which are posted newly will be assigned the Open status by default
• Analyzed     - The issue is being Analyzed
• Closed         - Resolved and Tested issues, fixes for which are brought into Runtime
• Analyzed     - The issue is being Analyzed
• Assigned      - The issue is assigned to a user
• Resolved      - Issue is fixed and it is to be resolved. Once tested the issue can be moved to
                        closed or reopened
• Verified        - The issue is Verified by the tester and needs to be closed
• Reopen        - Closed/to be tested issues failed are reopened. From reopened status the issue
                        can be moved to InProgress or Resolved or Closed
• InProgress   - The owner of the issue is working on the issue

You can modify the statuses as per your requirement. If you want to change the default status, Click the edit link corresponding to the status for which you want to set as a default one. Also you can add your own statuses using "Add Status" link present at the bottom. In addition, you can order it to your own choice using the drag and drop option. Furtheremore, you can delete the existing statuses (Default status can not be deleted).

Yes. You can associate a bug to an existing milestone when submitting an issue. The following screen capture explains how to associate an bug with a milestone.

Yes. My Bugs view provides a consolidated view of bugs filed by you or assigned to you for a project.

• Go to Home tab and click My Bugs tab
• This lists all the bugs reported by me or assigned to me

Yes. The client user will be able to change the status only when he/she is assigned to the bug.

To assign the bug to the client user, two conditions must be met.

1. The Assign external bugs to client users option must be enabled: Once you are in the Bugs module, click Bug Settings --> Client Permission menu and enable this option.

2. The bug's flag must be external: You will be able to see the list of client users while filing the bug only when External flag option is opted.

Currently it is not possible to associate a bug to a task. A bug can only be associated with a milestone.