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  • AUTHOR ARCHIVE FOR Vinay Kumaar
  • Vinay Kumaar
  • Illustration of a group of business executives analyzing charts and graphs while sitting on a magnifying lens
    269 views | 3 min read

    How to train your AI

    OperationsProcessTechnology
  • Illustration of a business executive holding a chat bubble. There are four other people facing him and showing signs like thumbs up, smiley face, and five stars.
    231 views | 4 min read

    Knowing when to talk is vital for great CX

    CXCultureOperations
  • Illustration of a business executive standing on top of the second two in 2024 and looking far ahead using a telescope.
    244 views | 5 min read

    CX resolutions for 2024

    CXSupportCultureMissionStrategyTechnology
  • Illustration of four business executives pushing solid objects. Three of them are pushing cubes and struggling to move forward. One of them is rolling a sphere and is ahead of the rest.
    190 views | 5 min read

    Minimize effort to maximize experience

    CXSupportEmpowermentTraining
  • Illustration of an automaton and a person standing next to a report and analyzing its content.
    390 views | 4 min read

    Creating impactful content using GenAI

    ProcessTechnologyMarketing
  • Illustration of a male and a female customer buying groceries at a supermarket
    173 views | 6 min read

    Four more lessons in selling that I learned as a customer

    CXSalesOperations
  • Illustration of a book whose text is seen through a magnifying lens; there's a pencil, a few books and a few graphs on the sides, and a monitor behind the book
    317 views | 3 min read

    Creating effective case studies

    CXSalesStrategyMarketing
  • Illustration of a female executive studying on her laptop by watching a video and taking notes
    184 views | 5 min read

    The ABCDEFG of effective learning

    CultureEmpowermentMissionTraining
  • Illustration of a female executive climbing up a staircase with books, graphs, and chemical formulae in the background
    283 views | 3 min read

    The need for upskilling in the era of AI

    CultureEmpowermentOperationsStrategyTraining
  • Illustration of five white paper planes flying in one direction while a red paper plane flies in a different direction
    345 views | 5 min read

    The constant called change

    CultureOperationsVision
  • Illustration of four pairs of hands clapping and two hands flashing the thumbs up sign
    291 views | 4 min read

    The small things make a big difference

    CXLoyaltyOperations
  • Illustration of a business executive holding a briefcase and jumping across a series of potholes successfully.
    399 views | 5 min read

    Pitfalls to avoid while fostering customer centricity

    CXCultureLoyaltyOperations
  • Illustration of three people in suits carrying the top of a mountain up on a slope
    276 views | 5 min read

    Going the extra mile

    CXCultureEmpowermentOperations
  • Illustration of three people fixing pieces of a jigsaw puzzle to form an arrow mark
    187 views | 7 min read

    Do (almost) everything, be everywhere, all at once - Part 3

    CXSupportEmpowermentProcessQualityTraining
  • Illustration of three people in formals carrying an electric bulb on their shoulders
    249 views | 6 min read

    Do (almost) everything, be everywhere, all at once - Part 2

    SupportCultureEmpowermentOperationsTraining
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