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  • AUTHOR ARCHIVE FOR Vinay Kumaar
  • Vinay Kumaar
  • Illustration of a lit electric bulb hovering between the space formed by two hands
    202 views | 6 min read

    Real-life examples of thoughtful design

    CXQuality
  • Illustration of a female customer support professional holding a book titled CX A-Z guide
    249 views | 9 min read

    An A-Z guide for exceptional CX

    CXCultureEmpowermentVision
  • Illustration of five people standing around a smartphone and working on its features
    267 views | 5 min read

    5 ways to deliver a great user experience in your mobile apps

    CXQualityTechnology
  • Illustration of a person working on a mobile app from this laptop
    249 views | 3 min read

    Making the case for a mobile app for your business

    CXLoyaltyTechnology
  • Illustration of a smartphone with a shopping cart icon and wrapped giftboxes in the background
    253 views | 4 min read

    Five ways to ensure smooth CX this holiday season

    CXSupportOperationsProcess
  • Illustration of a person asking a droid-like being for ideas
    256 views | 4 min read

    CX takes center stage in the genAI landscape

    CXSupportTechnologyMarketing
  • Illustration of a person projecting an image of a chair using his phone
    249 views | 5 min read

    Leveraging the power of VR and AR to improve CX

    CXSupportTechnologyTraining
  • Illustration of a business executive looking at a spreadsheet through a magnifying glass
    172 views | 4 min read

    Look beyond spreadsheets for lasting success

    CXSalesSupportTechnology
  • Illustration of a checklist with four items, which refers to the four Cs for creating winning SLAs
    162 views | 4 min read

    The 4 C checklist for creating winning SLAs

    CXOperationsProcessQuality
  • Illustration of three people working with the elements of an online knowledge base containing help articles
    272 views | 7 min read

    12 best practices to make your help content more effective

    CXSupportEmpowerment
  • Illustration of a female executive being lifted up by a hand on the right side, while she picks a star given by another hand on the left side
    196 views | 5 min read

    Why employee empowerment matters in CX

    CXCultureEmpowermentLoyaltyResponsibilities
  • Illustration of a person sitting on a couch and reading a book
    179 views | 7 min read

    Five CX lessons from unexpected sources - The Prophet by Kahlil Gibran

    CXQualityVision
  • Illustration of a customer being looked at through a magnifying glass
    216 views | 5 min read

    Know thy customer - Lessons from real-world businesses

    CXSupportCultureMissionVision
  • Illustration of a woman having a conversation with a chatbot in a device
    319 views | 6 min read

    Building truly helpful chatbots

    CXSupportProcessQualityTechnology
  • Illustration of multiple figures holding objects like a star or a heart or a smiley face, which denotes customer advocacy
    399 views | 6 min read

    Making your customers talk about you

    CXSupportCultureLoyaltyMarketing
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