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  • AUTHOR ARCHIVE FOR Vinay Kumaar
  • Vinay Kumaar
  • Illustration of ancient Tamil philosopher-poet Valluvar
    106 views | 7 min read

    Five CX lessons from unexpected sources - The Thirukkural

    CXCultureLoyalty
  • Illustration of a customer support agent talking and a customer smiling
    76 views | 5 min read

    The importance of being earnest

    CXCultureVisionMarketing
  • Illustration of a mobile app with elements related to a loyalty and rewards program
    62 views | 5 min read

    A quick guide to building a loyalty program

    CXSalesEmpowermentLoyaltyStrategy
  • Illustration of a smiley face being passed on from one person to another. The background has elements related to business operations.
    63 views | 4 min read

    Great CX is invisible

    CXSupportCulture
  • Illustration of a hand holding an envelope with a letter that says "We're sorry. This is not the experience we want you to have."
    84 views | 5 min read

    The art of apologizing

    CXSupportCulture
  • 152 views | 5 min read

    Product demos done right

    CXMarketing
  • Illustration of a hand holding an incandescent light bulb, with elements representing sustainability and eco-friendliness on both sides
    101 views | 4 min read

    As part of CX, focus on sustainability too

    CXCultureOperationsVision
  • Image of a handshake with icons related to communication and sales around it
    90 views | 6 min read

    Four new lessons in selling that I learned as a customer

    CXSalesCulture
  • Illustration showing the silhouette of a superhero. Around him are the five elements that make him.
    111 views | 4 min read

    The five elements that make Captain CX

    CXCultureResponsibilitiesVision
  • Illustration of a human hand holding a smartphone. There are elements and company logos related to social media around.
    125 views | 4 min read

    Take social media support more seriously

    CXSupportMarketing
  • Illustration that compares a Minesweeper grid with elements related to customer experience
    176 views | 5 min read

    Five CX lessons from unexpected sources - Minesweeper game

    CXCulture
  • Illustration of a female executive standing next to a trophy. There's an upward curve denoting growth in the background.
    102 views | 3 min read

    How to deliver the acceptable best

    CXSupportQualityVision
  • Illustration of an employee sitting on an upward curve denoting growth. On the side, there are little icons of others appreciating him.
    133 views | 3 min read

    How to be the best in the business

    CXSalesCultureEmpowerment
  • Illustration of two executives holding a target; there are logos of social media sites and interaction icons around
    342 views | 5 min read

    Amplifying your brand identity on social media

    Marketing
  • Illustration of an executive surrounded by coworkers who share comments and ratings
    143 views | 4 min read

    Four ways to improve employee experience

    CXCultureEmpowermentVision
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