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- AUTHOR ARCHIVE FOR Vinay Kumaar
- Vinay Kumaar
- 106 views | 7 min read
Five CX lessons from unexpected sources - The Thirukkural
- 76 views | 5 min read
The importance of being earnest
- 62 views | 5 min read
A quick guide to building a loyalty program
- 63 views | 4 min read
Great CX is invisible
- 84 views | 5 min read
The art of apologizing
- 152 views | 5 min read
Product demos done right
- 101 views | 4 min read
As part of CX, focus on sustainability too
- 90 views | 6 min read
Four new lessons in selling that I learned as a customer
- 111 views | 4 min read
The five elements that make Captain CX
- 125 views | 4 min read
Take social media support more seriously
- 176 views | 5 min read
Five CX lessons from unexpected sources - Minesweeper game
- 102 views | 3 min read
How to deliver the acceptable best
- 133 views | 3 min read
How to be the best in the business
- 342 views | 5 min read
Amplifying your brand identity on social media
- 143 views | 4 min read
Four ways to improve employee experience
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