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5 ways small businesses are adopting Augmented Reality

AR technology has rapidly transformed the way small businesses operate and engage with their customers. Here are a few examples of how augmented reality is used in small businesses.

Innovative customer service

Enable client-facing teams to enhance customer service operations by resolving issues remotely using live video streaming and augmented reality technology.

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Innovative customer service Innovative customer

Real-time collaboration

Transform your collaboration experience with AR-powered tools, enabling you to visualize intricate workflows and engage with experts from anywhere across the globe.

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Remote maintenance and repair

Diagnose issues in any equipment or system, troubleshoot, and fix them remotely using the best AR software for small business.

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Enhanced field service

Minimize on-site visits and empower technicians to complete service requests faster and manage assignments right from their desk by equipping them with a virtual tool kit.

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AR warehousing

Logistics staff can enhance the accuracy of order picking with AR tools and scan product labels for quicker dispatch.

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Benefits of using AR for small businesses

  • Cost-effective setup
  • Reduced downtime
  • Immersive engagements
  • Enhanced remote workflows
  • Improved first-time fix rates

Augmented reality solutions for small businesses

Manufacturing and service industries that strive for optimal use of resources are rapidly adopting AR technologies. With increasing accessibility and advancements towards augmented reality in industrial applications, it will become the preferred solution for both enterprises and small to medium-sized businesses (SMBs) in the future.


Retailers can provide seamless customer service and enhance the post-purchase experience by integrating augmented reality into their retail operations, from inventory to storefront.

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Construction companies can use augmented reality to boost the accuracy, efficiency, and safety of their building projects significantly.

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Healthcare professionals can promptly communicate medical information to patients and nursing staff, and they can also receive remote assistance when repairing or operating medical devices.

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By using AR technology, claim adjusters can decrease the insurance cycle duration by replacing in-person visits with remote assistance sessions.

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From automobile dealers to auto service centers, AR optimizes performance, quality, and safety and helps achieve industry standards in automotive operations.

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Aviation services like aircraft maintenance and air freight and cargo handling can upgrade their standards of operation and switch to efficient workflows with AR.

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Robust features that SMBs look
for in an AR software

AR live-streaming

Client-facing teams can view hardware problems by accessing and observing a client's camera feed in real time. They can pause the live stream to focus on specific areas for effective diagnosis and analysis from their desks.

AR annotations

Zoho Lens allows your assembly crew to add annotations on the live camera feed, utilize tools like the pencil, rectangle, and ellipse for drawing and highlighting, and clear all markings using the erase option.

AR comments

To help remote users execute complex processes at their own pace, technicians can use AR comments to attach specific instructions to individual AR annotations which can be viewed throughout the session.

Multi-technician support

Zoho Lens, the best augmented reality software for small business, allows engineers to invite colleagues or external experts via email or SMS invites. They can join a session with access to AR tools for efficient problem-solving.

File transfer via chat

Factory managers can share training materials like images, videos, or manuals as files through session chat. The chat history, along with all of the files, will be synchronized and stored in the cloud once the remote training session is over.


In remote AR sessions, trainers can document specific events using the snapshot tool for future analysis or discussions. It allows them to capture unlimited snapshots, freeze, stream, and annotate them at any moment during the session.

Session notes

Technicians in assembly and maintenance can document anomalies using session notes. These notes can be used as an activities log for a repair session or as a checklist of required parts, which can be viewed later in the file manager.

Session recording

Challenges are inherent in any process, and learning from past errors is essential to improve operations swiftly. With session recording, engineers can record problems they face during a session for reference and audit purposes.

Virtual code reader

Logistics and maintenance teams that manage equipment and machine parts can now save valuable time when accessing technical details for repairs and throughput improvements. With Zoho Lens, the best AR software for small business, they can seamlessly scan QR codes or barcodes and copy the information to a document or session notes for future reference.

Live text

When relying on instruction manuals, frontline technicians often face challenges in getting the required information to resolve assembly line issues. To streamline problem- solving efforts, supervisors can use Live text to scan specific instructions from these manuals and swiftly share the information with them through the session chat.