Here's how Zoho Lens is making insurance claims seamless.
Improved efficiency for claim adjusters
Zoho Lens replaces onsite visits with remote assistance sessions, allowing adjusters to handle claims by viewing a live video stream. Adjusters can use augmented reality technology to communicate better with the person on the ground to gather more information and reduce the insurance cycle time.
Faster customer payments
Empowering your claim adjusters with remote assistance software helps them handle claims through video and boosts their efficiency. With adjusters able to complete more claims in less time, your organization will be able to expedite customer payments and improve customer satisfaction.
Easier audits and better accountability
Periodic audits are necessary to improve processes. Administrators can view session recordings, session analytics, and use the Action Log Viewer to keep track of activities carried out from their organization account. These functions allow organizations to fast track and improve their auditing process and hold the right people accountable.
How it works
Claim adjusters can initiate a remote assistance session by sending an invite to their customer through SMS, email, or by sending them the join link.
See what your customer sees
Once the customer joins the session, you will be able to validate the claim through a virtual examination.
Collaborate through text, voice, and AR tools
During the session, the adjuster and the customer will be able to communicate through text and voice chat. The adjuster can draw and pinpoint specific things using the AR tools.
Here are a few of our key features that help you to improve your insurance life cycle.
Live video stream
Claim adjusters can view the live video stream from the site through a smartphone through your favorite browser or our application.
Highlighting on 3D objects
Both the adjuster and the customer can add extra virtual information to the live camera stream and point out key items as you fix issues together in an AR-rich environment.
Text and voice chat
Claim adjusters can communicate in real time with the customer throughout the session using the text and voice chat features.
The adjuster can capture snapshots of the incoming camera stream to document a specific case or to analyze the case further.
An adjuster can invite multiple people with different skill sets to handle a claim.
Zoho Lens allows both the adjusters and the customers to work on a remote assistance session right from their mobile devices.
Adjusters sometimes require a closer look at the situation on the ground. Zoho Lens allows adjusters to freeze the incoming camera stream to explore, analyze, and discuss technical details in greater depth.
An organization can maintain comprehensive records about every session initiated by its employees for analysis and auditing.