Add-ons and Integrations

Zoho Desk offers a number of add-ons and integrations to help you expand the capabilities of your help desk. You can set up telephony, hook your help desk up with SMS alerts, keep your contacts up to date, and more, with these integrations.

Zoho Apps

  • CRM

    Integrate your Zoho Desk and Zoho CRM accounts, for seamless coordination between sales and customer service teams.

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  • BugTracker

    Add bugs for support tickets from within Zoho Desk, by integrating with Zoho BugTracker.

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  • Creator

    Write scripts in Zoho Creator to obtain records from and update records in Zoho Desk.

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  • SalesIQ

    Instantly convert chat conversations with visitors from Zoho SalesIQ into tickets in Zoho Desk.

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  • Zoho Sprints

    Bring your engineers closer to your customers needs, build a better product with valuable contextual information that your help desk receives.

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  • Analytics

    Perform advanced analytics in Zoho Desk by integrating with Zoho Analytics, a full-service business intelligence product.

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  • Assist

    Provide instant support by getting access to your customer's screen right from your ticket screen, with our Zoho Assist integration.

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  • Cliq

    Bring team collaboration, ticket assignment, and vital stats into a single chat window.

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  • Books

    Perform all payment related actions from within Zoho Desk.

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  • Invoice

    Create and send estimates and invoices from within Zoho Desk.

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  • Forms

    Add form entries in Zoho Forms as tickets in Zoho Desk.

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Telephony Partners

  • central logo
  • amazon-weblogo
  • babel-forcelogo
  • duocomlogo
  • workphonelogo
  • spotfonelogo
  •  koologo
  • knowlarity
  • Numintec Logo
  • Zadarma Logo
  • Foneco Logo

Other Apps

  • G Suite

    Collaborate, communicate and share information directly from Zoho Desk by integrating with GSuite.

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  • Screen Magic

    Zoho Desk enables you to notify your customers and support representatives using text messages (SMS).

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  • Jira

    Convert tickets raised in Zoho Desk to engineering issues in JIRA, easily.

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  • Slack

    Get real-time support updates, collaborate with your team and boost productivity from within Slack.

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  • Salesforce

    Pull in customer information and work in collaboration with your sales team.

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  • Trello

    Bring customer context into project management, and improve collaboration between teams.

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  • Microsoft Teams

    Collaborate, perform ticket actions, and get instant notifications from inside Microsoft Teams.

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  • Zapier

    With this integration, Zoho Desk can interact with other apps to share important data efficiently.

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  • Intercom

    The right balance between having meaningful conversations with your customers and finding solutions.

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  • cliq-integ-mailchimp
    Mailchimp

    Support team members can easily get the full picture on which email campaigns are sent to a customers.

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  • Pipedrive

    View existing customer details, manage contacts, deals and activities between Pipedrive and Zoho Desk.

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  • HubSpot

    With the HubSpot integration, understand customer information to prioritize and manage tickets in Zoho Desk.

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  • Asana

    Quickly address customer issues by keeping your customer support and project management teams in sync.

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  • Clearbit

    With Clearbit integration, you can view your customer's information as soon as you open a ticket.

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