Go-live with remote help desk. Save time and money!
Delivering the right service at the right time is crucial when it comes to customer support. You can now extend Zoho Desk capabilities and take control of the users' devices to address problems on end-user machines remotely using the Zoho Assist add-on. This empowers you to provide unparalleled customer service by bringing your omnichannel help desk and the most preferred remote support software together.
You can optimize your support cost and support effort by eliminating field visits and skipping the laborious process of shooting emails back and forth asking for descriptions and screenshots.
Using Zoho Assist add-on, provide cloud-based remote support from within Zoho Desk, and track and record sessions to measure technician performance to improve customer satisfaction continuously.
- Zoho Desk
- Zoho Assist
- Fewer field visits
- Shorter customer waiting time
- Lower support cost
- Higher resolution rate
Deliver outstanding customer support from a distance through ad hoc, on-demand remote support sessions, and accelerate resolution time.
If it takes a technician, bring them in.
For help desk tickets that involve rebooting an entire setup, reproducing a bug, or rectifying failing applications, your support team may have to enable a technician to deal with the situation. You can now add a remote support technician to your Zoho Desk account to run an online support session for handling any ticket which requires technical assistance.