Help desk software comparison powered by Zoho Desk

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Leap forward to better customer support

Customer happiness is your ultimate support goal. To achieve that, you need a help desk tool with advanced features at an affordable price. An ideal help desk must have omnichannel platforms, tools to eliminate manual tasks, automations, and more in a single interface.

You can compare customer service software with Zoho Desk and know which one is best and adaptable to your business.

  • help desk companies - zoho desk
    zoho desk
    help desk ticketing software list - Zendesk
    Zendesk

    Get an affordable, feature-rich solution to Zendesk Support today.

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  • compare service desk software
    zoho desk
    help desk ticketing software list - freshdesk
    Freshdesk

    Choose Zoho Desk for better functionality and happier customers.

    Read more
  • customer support software comparison
    zoho desk
    help desk ticketing software list - salesforce
    Salesforce

    More features, better ROI and no hidden conditions at just a fraction of the cost!

    Read more
  • help desk software comparison
    zoho desk
    help desk ticketing software list - happyfox
    Happyfox

    Make your customers happier and agents more productive with Zoho Desk.

    Read more
  • Compare helpdesk ticketing software
    zoho desk
    help desk software list - Kayako
    Kayako

    Collaborate, automate, and improve your customer support team today!

    Read more
  • help desk software comparison
    zoho desk
    help desk software list - help scout
    Help Scout

    Get a ton of features from your help desk software and improve your CSAT ratings now.

    Read more
  • ticket managment software comparison
    zoho desk
    help desk software list - teamsupport
    TeamSupport

    Upgrade your customer service with the best software in the industry.

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  • help desk software comparison
    zoho desk
    help desk software list - groove
    Groove

    Help customers across multiple channels with the industry's favorite help desk software.

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  • compare customer service
    zoho desk
    help desk software list - helpshift
    Helpshift

    Collaborate in one simple step and save your time with intelligent automations.

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  • help desk tools comparison
    zoho desk
    help desk software list - supportbee
    Support bee

    Real-time messaging, email ticketing, AI-powered assistant for faster resolutions.

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  • trouble ticket software comparison
    zoho desk
    help desk software list - hiver
    Hiver

    Multichannel communication, simple interface helps you to deliver great customer service!

    Read more
  • Zendesk - help desk software comparison with Zoho Desk
    Zendesk

    Get an affordable, feature-rich solution to Zendesk Support today.

    Read more
  • Freshdesk - help desk tools comparison with Zoho Desk
    Freshdesk

    Choose Zoho Desk for better functionality and happier customers.

    Read more
  • Salesforce - help desk software cost comparison with Zoho Desk
    Salesforce

    More features, better ROI and no hidden conditions at just a fraction of the cost!

    Read more
  • Happyfox - help desk software price comparison with Zoho Desk
    Happyfox

    Make your customers happier and agents more productive with Zoho Desk.

    Read more
  • Kayako - help desk software comparison with Zoho Desk
    Kayako

    Collaborate, automate, and improve your customer support team today!

    Read more
  • Help Scout - help desk tools comparison with Zoho Desk
    Help Scout

    Get a ton of features from your help desk software and improve your CSAT ratings now.

    Read more
  • Team Support - help desk software comparison with Zoho Desk
    TeamSupport

    Upgrade your customer service with the best software in the industry.

    Read more
  • Groove - help desk ticketing system comparison with Zoho Desk
    Groove

    Help customers across multiple channels with the industry's favorite help desk software.

    Read more
  • Help Shift - help desk tools comparison with Zoho Desk
    Helpshift

    Collaborate in one simple step and save your time with intelligent automations.

    Read more
  • Support Bee - help desk software cost comparison with Zoho Desk
    Support bee

    Real-time messaging, email ticketing, AI-powered assistant for faster resolutions.

    Read more
  • Hiver - help desk software price comparison with Zoho Desk
    Hiver

    Multichannel communication, simple interface helps you to deliver great customer service!

    Read more

Here's a simple tool to show you how much you can save by switching your help desk to Zoho Desk

Number of users 50

 
$250Zoho Desk
$990Zendesk
$700Freshdesk
$1000Service Cloud

Save at least 33% with Zoho Desk.

What makes Zoho Desk the best in help desk software comparison?

When you're comparing customer service software aiming to pick the best, you might as well see what the experts say.

         

You don't have to take our word for it. Here's what our customers have to say

1/3
  • Joshua SmithIT Manager,Wencor Group.

    "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

  • Mario PiresGeostar, Springwater Capital Group.

    "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports—very comprehensive info. Love the happiness feature."

  • Steve Migoye Head of ICT.

    "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterisk and also handles ticketing very well."

  • Joshua Smith IT Manager,Wencor Group.

    "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

     
  • Mario Pires Geostar, Springwater Capital Group.

    "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports—very comprehensive info. Love the happiness feature."

     
  • Steve Migoye Head of ICT.

    "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterik,x and also handles ticketing very well."

     

We've curated a list of help desk features from Zoho Desk that solve real-time customer service challenges.

compare help desk solutions - Multichannel

Multi-channel Communication

When you make a help desk tools comparison, the primary feature to consider is the number of ways your customers can reach out to you. Zoho Desk puts together requests from various channels like email, phone, live chat, web forms, & social media and organizes them in a single tab.

Multi Department

Zoho Desk reflects your organizational structure by enabling you to add multiple departments. Handle customer support for different brands inside the same help desk. The ease of operation puts Zoho Desk at the top in the help desk software comparison.

help desk features list - collaboration
help desk ticketing software insights

Reports and Insights

Zoho Desk comes with built-in reports or helps build them with the required metrics. Monitor live traffic and significant data using intuitive dashboards. Compare help desk solutions based on how they prepare you for future goals.

Process Automation

When you compare customer service solutions, Zoho Desk takes it up a notch with Blueprint. Define a real-life process inside the help desk to automatically execute every step while keeping stakeholders in the loop.

compare service desk software blueprint

ASAP

ASAP plug-in from Zoho Desk helps you embed your help center in your website or app. Customers can browse for knowledge base articles, submit a ticket, post in a community forum, or talk to Zia- the AI assistant, with a single click.

Multi-lingual Help Center

The Multi brand Help Center is highly customizable. When it comes down to comparing help desk solutions, pick the help desk that enables you to have a dedicated knowledge base, SLAs, Agents, and community for every brand you own.

help desk ticketing systems helpcenter

Zwitch with ease

We provide everything you need to make your switch easy.

What are can you import to Zoho Desk?

Support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks can all be imported. We make it easy to start helping your customers right away. Migrating support data can be time-consuming if there are thousands of tickets, but it’s easier if you prepare before you start.

help desk companies switch - Migrate to Zoho Desk
  • 01

    Categorize your data

    Categorize the data you’ll need to pull out of the existing software to migrate, such as ticket data, contacts, organizations, or account details.

  • 02

    Choose the data for migration

    Once you’ve chosen the data you want to migrate, you’re ready to begin the actual process of migrating the selected data.

  • 03

    Choose how to migrate your data

    You can choose between manually entering data, API, third-party tools, or a data migration service.

You deserve the best help desk that tops every list!

Try Zoho DeskEdition Comparison

Frequently Asked Questions

  • How do I compare help desk software available in the market?

    You can compare help desk solutions based on the ticketing features available to improve productivity, customizability to suit your business, a self-service portal, AI tools to prep you up for the future and the help desk cost. You can check out a help desk features list to compare help desk tools focusing on these requirements.

  • Which are some of the best help desk companies?

    Many help desk companies are available out there in the market like Zendesk, Freshdesk, Service Cloud, and much more. Scalability, smart integrations, innovative features, and attractive pricing make Zoho Desk an award-winning help desk that is loved by over 40,000 businesses and industry experts.

  • How to find out the best ticketing system in a list of ticketing system software?

    Most service desk/ help desk/ customer support software mentioned in every ticketing system software list offers a free trial period. Zoho Desk offers a 15-day free trial, with access to all premium features to evaluate the help desk before you purchase. You can also do a help desk software pricing comparison to contrast Zoho Desk pricing with its competitors.

  • How to compare customer service solutions based on Artificial intelligence?

    Help desk ticketing system comparison is mainly to spot the help desk best suited for your business. The best help desk must offer you more than basic ticketing features. Zia, an AI-powered assistant can have conversations with customers, predict sentiment, pull up help articles and can learn to do more over time.

  • Do you have a comparison of Zendesk vs Freshdesk vs Zoho Desk?

    Take a look at the comparison of the highlights, pricing, and unique features of three of the leading help desk software in the market here before you make a decision.