• Features
  •  
  • zendesk logo 
  • Custom roles YES NO
  • Zoho CRM integration YES NO
  • Multi-branding YES NO
  • Ticket peek YES NO
  • Social media integration YES NO
  • Priority-based ticket views YES NO
  • Customer history YES Yes
  • Macros YES YES
  • Response/ Resolution SLAs YES NO
  • Round robin ticket assignment YES NO
  • Web forms YES YES
  • Team chat YES YES
  • Custom reports YES YES
  • Product-based ticket tracking YES NO
  • Custom business hours YES NO
  • Manager dashboard YES NO
  • Team feed YES NO
  • Multi-level escalations YES NO
  • Custom ticket views YES NO

Why should you switch to Zoho Desk?

  •  
    Intelligent reports

    Use built-in reports or create your own. The extensive customization options enable you to pull up all the data you need to understand pain points and improve your business.

  •  
    Intuitive automations

    Create rules that trigger escalations when required and honor your SLAs. Send tickets to supervisors for single-click approvals and customize the notifications to suit your preferences. 

  •  
    Contextual views

    The industry's first context aware help desk software gives you enough customer data like interaction history, CRM information, to understand their needs and deliver more personalized responses. 

And the best part? Zoho Desk offers a free plan that lets you host up to 3 free users. If you happen to scale up, no problem! Upgrade to the Professional or Enterprise editions at any time.

We provide every assistance needed to make your Zwitch easy.

 

With Zoho Desk's migration assistance, your journey to better software will be effortless.

 

Our webinars are sure to help you learn the ropes and get you up to speed.

 

Documented help for every situation to make your transition smooth.

 

Powering thousands of businesses.

  • sears
  • daimler
  • intel
  • essilor
  • aon

Switch to the best help desk software in the industry. Your customers will love you for it.

Sign Up Now