- Custom roles
- Zoho CRM integration
- Ticket peek
- Social media integration
- Priority-based ticket views
- Customer history
- Response / Resolution SLAs
- Round robin ticket assignment
- Web forms
- Team chat
- Custom reports
- Product-based ticket tracking
- Custom business hours
- Manager dashboard
- Team feed
- Multi-level escalations
- Custom ticket views
Why should you switch to Zoho Desk?
Use built-in reports or create your own. The extensive customization options enable you to pull up all the data you need to understand pain points and improve your business.
Create rules that trigger escalations when required and honor your SLAs. Send tickets to supervisors for single-click approvals and customize the notifications to suit your preferences.
The industry's first context aware help desk software gives you enough customer data like interaction history, CRM information, to understand their needs and deliver more personalized responses.
Our customers love us
"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"Joshua SmithIT Manager, Wencor Group.
"Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."Mario Pires, GeostarSpringwater Capital Group
"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."Steve MigoyeHead of ICT
We provide every assistance needed to make your Zwitch easy.
Migrating? We've got you
With Zoho Desk's migration assistance, your journey to better software will be effortless.
Webinars to get you started
Our webinars are sure to help you learn the ropes and get you up to speed.
Help resources at your disposal
Documented help for every situation to make your transition smooth.