Gartner has recognized Zoho Desk in the 2020 edition of the

Magic Quadrant report for CRM Customer Engagement Center.

 
 

Why Zoho Desk is the best HelpScout alternative?

Over 40,000 businesses trust Zoho Desk to help them deliver a high-quality support experience. Easy setup, live chat and social channels, improved team collaborations, advanced automations, and additional customizable functionalities make Zoho Desk the best alternative to HelpScout. Take a look at some of those features below:

  • FeaturesZoho DeskHelpScout
  • FeaturesZoho DeskHelpScout
  • Custom roles   
  • Zoho CRM integration   
  • Multi-branding  
  • Ticket peek  
  • Social media integration   
  • Priority-based ticket views   
  • Customer history   
  • Macro   
  • Response / Resolution SLAs   
  • Round robin ticket assignment   
  • Web forms  
  • Team chat   
  • Custom reports   
  • Product-based ticket tracking   
  • Custom business hours  
  • Manager dashboard   
  • Team feed   
  • Multi-level escalations   
  • Custom ticket views   

Are you looking for a free alternative to HelpScout? Zoho Desk has you covered.

Unlike HelpScout and many other help desk software in the market, Zoho Desk has a free plan for growing businesses. If you’re looking for a free Help Scout alternative, the Zoho Desk free plan will remain free forever, for unlimited agents. You get all the customer support features you need at no cost, and you can scale up smoothly as you grow.

You don't have to take our word for it. Here's what our customers have to say:

1/3
  • Joshua SmithIT Manager,Wencor Group.

    "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

  • Mario PiresGeostar, Springwater Capital Group.

    "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports—very comprehensive info. Love the happiness feature."

  • Steve Migoye Head of ICT.

    "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterisk and also handles ticketing very well."

  • Joshua Smith IT Manager,Wencor Group.

    "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

     
  • Mario Pires Geostar, Springwater Capital Group.

    "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports—very comprehensive info. Love the happiness feature."

     
  • Steve Migoye Head of ICT.

    "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterik,x and also handles ticketing very well."

     

Why switch to Zoho Desk?

Using a help desk solution for customer service can instantly reduce your support costs and efforts. Here are a few immediate benefits of switching to Zoho Desk:

Better context - better support

The industry's first context-aware help desk software gives you customer context, like interaction history and CRM information, right inside the ticket screen. With a better understanding of customer needs, you can deliver more personalized responses.

Agent productivity - extra efficient

Work modes from Zoho Desk let you automatically arrange tickets based on priority, due time, status, or CRM status with a single click. Agent collision alerts, the advanced response editor, and a built-in time tracking dashboard empowers agents to perform better and faster.

Agent productivity - extra efficient
Agent productivity - extra efficient

Self-service - powered up

Save your customers and agents some time by making support as accessible as possible. Establish a multibrand multilingual Help Center and embed it to your website using the ASAP plugin. Host an interactive community platform and take customer experience a step further.

Automations - made better

Create rules that trigger escalations when required and honor your SLAs. With Zoho Desk, send tickets to supervisors for single-click approvals and customize the notifications to suit your preferences. Use Blueprint to design real-time processes inside the ticketing system to delegate tasks automatically.

Reports - built smarter

Reports - built smarter

Use our built-in reports or create your own. The extensive customization options from Zoho Desk enable you to pull up all the data you need to understand customer pain points and improve your business.

Insights & impacts - more actionable

Create your customer support Headquarters using Zoho Desk. Check out real-time ticket traffic and see customer feedback & ratings, agent activity, and other valuable metrics in one place. HQ is a live dashboard that shows the big picture, as well as finer details for managers.

Agent productivity - extra efficient

Zwitch with ease

We provide everything you need to make your switch easy.

What are can you import to Zoho Desk?

Support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks can all be imported. We make it easy to start helping your customers right away. Migrating support data can be time-consuming if there are thousands of tickets, but it’s easier if you prepare before you start.

Switch - Migrate to Zoho Desk
  • 01

    Categorize your data

    Categorize the data you’ll need to pull out of the existing software to migrate, such as ticket data, contacts, organizations, or account details.

  • 02

    Choose the data for migration

    Once you’ve chosen the data you want to migrate, you’re ready to begin the actual process of migrating the selected data.

  • 03

    Choose how to migrate your data

    You can choose between manually entering data, API, third-party tools, or a data migration service.

Switch to the best HelpScout alternative

Try Zoho DeskEdition Comparison

Frequently Asked Questions

  • How much can I save with Zoho Desk, compared to HelpScout?

    HelpScout has suspended its free plan. HelpScout pricing now starts at $20 per user per month. On the other hand, Zoho Desk's standard plan comes at only $12 per user per month. We also offer a forever free plan. Take a look at the affordable pricing plans Zoho Desk offers here.

  • Does Zoho Desk have a self-service portal, like a HelpScout knowledge base?

    Unlike HelpScout and other HelpScout alternatives, Zoho Desk lets you set up several departments inside your help desk. You can have a separate self-service portal for every brand you support. You can also customize the way your help center looks and give your customers different service channels, SLAs, notifications, and knowledge base articles for each brand.

  • Is the Zoho Desk mobile app better than the HelpScout mobile app?

    Managing customers can't get any easier with the Zoho Desk mobile apps. The Zoho Desk app lets agents get instant ticket updates, view and respond to tickets, and interact with the team members. We offer a unique app for managers. With Radar from Zoho Desk, managers can see intuitive live dashboards to monitor metrics, including live traffic, ticket traffic, and customer happiness ratings.