Use built-in reports or create your own. The extensive customization options enable you to pull up all the data you need to understand pain points and improve your business.
Create rules that trigger escalations when required and honor your SLAs. Send tickets to supervisors for single-click approvals and customize the notifications to suit your preferences.
The industry's first context aware help desk software gives you enough customer data like interaction history, CRM information, to understand their needs and deliver more personalized responses.