30 million users run their businesses with Zoho
In fact, here's what you've been missing out on:
Create a separate Help Center for each of your brands, complete with the Knowledge Base, Communities and Forums. Within each brand, you can manage each product that is sold or serviced– link them with other modules, view product-based ticket tracking, and associate agents or teams.
The Team Feed enables in-app conversations with your colleagues. You can also share tickets across departments, tag colleagues or teams with just an @mention, and follow the tickets important to you.
Create departments for each of the business divisions within your organization and manage support for each of them individually with its own agents and communication channels. You can also set automation, service agreements, business hours, etc., specific to the departments.
Capitalize on cross-selling opportunities with the Zoho CRM integration. The two-way integration enables you to update prospect details, or see details about deal valuation, what stage in the sales funnel the prospective customer is in, etc.
Save up to 69% by switching to the best customer support software.
Number of users 50