Zoho Desk can keep your customers and customer support agents truly happy—read on to find out how.

Zoho Desk is one of the industry's first context-aware help desk tools that provides fully integrated omni-channel support. With features like AI, process automation, mobile applications, context-aware ticketing, guided conversations, and more, you can rest easy knowing you're providing the best customer service possible.

Zoho Desk vs Freshdesk

  • Features

  • Features

    Advanced process management

    In-product migration (Zwitch)

    Dedicated mobile app for managers

    AI-based customer sentiment prediction

    AI-powered voice assistant

    Work modes

    User community

    Quick ticket view

    All-inclusive pricing

  • Paid add-on

    Paid add-on

    Paid add-on

Your help desk, truly yours

Smarter help desk = Happier customers

  • Instant support

    Embed an entire help center right inside your website, mobile app, and SaaS product using ASAP. Your customers can browse your knowledge base, interact with the user community, chat with an AI-powered bot, and submit a ticket when they need human intervention, all without going to a separate URL.

  • Contextual views

    Equip your agents with powerful context about each ticket. They can view ticket timeline, interaction history, and customer information from the CRM database. This way, your agents can anticipate your customers' needs before they even mention them.

  • Powerful insights

    Stay on top of everything happening in your help desk with a wide array of agent, team, and customer specific metrics. With custom dashboards, report scheduling, and the Zoho Analytics integration, you can make the best decisions for your support team.

  • Marketplace integrations

    You can integrate Zoho Desk with your favourite CRM or inventory apps, and embed a translation app to respond to your customers in their own language. These extensions can be made public, or privately available just for your own business.

  • Mobile SDKs

    Build a custom Android or iOS app with all the features and functionalities of Zoho Desk. Design the app's UI according to your requirements, while using the Zoho Desk SDK to power the back-end.

  • Custom APIs

    Integrate with other Zoho applications and third-party tools using the Zoho Desk APIs. These RESTful APIs let you programmatically fetch and edit data in different modules, including Tickets, Contacts, and Accounts.

Smarter help desk = Happier customers

  • Instant support
  • Contextual views
  • Powerful insights
  • Marketplace integrations
  • Mobile SDKs
  • Custom APIs

Save up to 69% by switching to the best customer support software

Number of users 25

 
$875Zoho Desk
$2225Freshdesk

Approved by Industry Advocates

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Loved by more than 50,000+ customers worldwide

  • NHS
  • daimler
  • cummins
  • Godrej
  • rio tinto
  • essilor
  • rogers
  • lyca mobile
  • mcafee
  • stella telecom
  • tugo
  • jaguar
  • rutgers

"We analysed other products in the market but Zoho Desk blended into our organization structure better than anything else."

Swaroop Naik

Senior Manager, Software Development

“Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that.”

Felipe Quiceno

Customer Analytics Manager

“I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost!”

Maximilian Richter

Operational Improvement Manager

We take security very seriously

  • GDPR readiness

    Customer service requires that your customers submit personal information to your team, which is in turn stored in help desk software. Zoho Desk enables your business to stay GDPR ready, using fully customizable consent forms, secure data hosting and migration, and data encryption.

  • Absolute security

    Zoho Desk meets the highest industry standards of security, ISO 27001 and SOC 2 Type II.

It's easy to make the change. We'll assist you at every step.

 

Migrating? We've got you

We'll make sure your transition is as smooth as possible.

 

Webinars to get you started

Assemble your help desk in a jiffy with the help of our how-to webinars.

 

Help resources

Clear answers that are easy to find, anytime.

Switch to the industry's favourite help desk software today!

Get Started

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