• Features
  • AI-powered customer sentiment prediction  
  • Advanced process automation   
  • Dedicated mobile app for managers  
  • AI-powered anomaly notifications  
  • Deep Zoho CRM integration  
  • AI-powered voice assistant  
  • Team ticket feed  
  • AI-powered automatic ticket tagging  
  • Approvals  
  • Work modes  
  • Macros  
  • Team ticket assignment  
  • Knowledge base dashboards  
  • State level SLAs and escalations  
  • Custom functions in Blueprints  
  • Community dashboards  
  • Tasks  
  • Events  

Work faster and smarter with Zoho Desk

     
  • Instant support
  • Contextual views
  • Customizability

Instant support

Embed an entire help center right inside your website, mobile app, and SaaS product using ASAP. Your customers can browse your knowledge base for helpful articles, interact with the user community, chat with an AI-powered bot, and even raise a ticket when they need human intervention.

Contextual views

Equip your agents with powerful context about each ticket. They can view customer information from the CRM database, interaction history, and ticket timeline. This way, your agents can anticipate your customers' needs before they even mention them.

Freshdesk alternative

Customizability

Tailor your help center to suit your brand's philosophy, and make it look and feel like it's truly yours. You can also create your own email templates for faster responses, custom ticket statuses, and custom web forms.

Freshdesk alternative - Zoho Desk

Instant support

Embed an entire help center right inside your website, mobile app, and SaaS product using ASAP. Your customers can browse your knowledge base for helpful articles, interact with the user community, chat with an AI-powered bot, and even raise a ticket when they need human intervention.

Contextual views

Equip your agents with powerful context about each ticket. They can view customer information from the CRM database, interaction history, and ticket timeline. This way, your agents can anticipate your customers' needs before they even mention them.

Customizability

Tailor your help center to suit your brand's philosophy, and make it look and feel like it's truly yours. You can also create your own email templates for faster responses, custom ticket statuses, and custom web forms.

Our customers love us

  • Sears
  • Daimler
  • Intel
  • Essilor
  • AONhewitt
  • "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

    Joshua SmithIT Manager, Wencor Group.
  • "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."

    Mario Pires, GeostarSpringwater Capital Group
  • "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well."

    Steve MigoyeHead of ICT

Save up to 69% by switching to the best customer support software.

Number of users 50

 
$250Zoho Desk
$700Freshdesk

Your help desk, truly yours.

 

Marketplace integrations

Integrate Zoho Desk with your favorite CRM or inventory apps, and embed a translation app to respond to your customers in their own language. These extensions can be made public, or privately available just for your own business.

 

Mobile SDKs

Build a custom Android or iOS app with all the features and functionalities of Zoho Desk. Design the app's UI according to your requirements, while powering the back-end using the Zoho Desk SDK.

 

Custom APIs

Integrate with other Zoho applications and third-party tools using the Zoho Desk APIs. These RESTful APIs enable you to programmatically fetch and edit data in different modules such as Tickets, Contacts, Accounts, and so on.

We take security very seriously.

  • GDPR readiness

    Customer service requires that your customers submit crucial personal information to your team, which is in turn stored in help desk software. Zoho Desk enables your business to stay GDPR ready, using fully customizable consent forms, secure data hosting and migration, and data encryption.

  • Absolute security

    Zoho Desk meets the highest industry standards of security, ISO 27001 and SOC 2 Type II. Zoho is also certified for its compliance with the EU-US Privacy Shield Framework with respect to transfers of data to the US.

It's easy to make the change. We'll assist you at every step.

 

Migrating? We've got you

We'll make sure your transition is as smooth as possible. Learn more.

 

Webinars to get you started

Assemble your help desk in a jiffy with the help of our how-to webinars. Register for a webinar here.

 

Help resources

Clear answers that are easy to find, anytime. You can access the help center here.

Switch to the industry's favorite help desk software today!

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