Express banner
Express banner

Super simple
ticket journey

Keeping track of customer service data can be chaotic. You might be relying on less-than-ideal means, like email threads, spreadsheets, and (worst case scenario) your own memory.

Deliver effortless customer service with Express. Manage tickets from creation through resolution, with complete visibility along the way.

Email, social media & web customer support

Log Tickets

Receive all customer requests from email, social media, and your website on a single dashboard.

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Customer support channels on single platform


Filter requests by status, due date, priority, or channel, and jump right in to help!

Support ticket history, customer info & knowledge base

Take action

Get complete case history, relevant customer info, and a private knowledge base to ace that perfect response.

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Customer support metrics

Close and optimize

Capture customer happiness in every interaction to level up service one customer experience at a time.

Simple but capable


Automate routine tasks, spot bottlenecks in your process, and unlock productivity.

Zoho Desk Express workflow


Translate customer satisfaction into metrics to stay mindful of improvement opportunities.

Zoho Desk Express happiness ratings

Mobile app

Close tickets on the go with Desk's mobile app. Use the Radar app to stay on top of any support deviations.

Zoho Desk Express mobile app & Radar app
Zoho Desk Express workflow Zoho Desk Express happiness ratings Zoho Desk Express mobile app & Radar app

Who is Express for?

Zoho Desk Express for small business & startups
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You run a business

You have paying customers

You have a team of 5 or less

No-fuss pricing

Express doesn't saddle you with unnecessary features you'll never use. It is purpose-built, lightweight, and intuitive. Zoho Desk carefully built Express with young businesses in mind and will be with you through every step of your growth journey.

* Express is limited to 5 users


/user/month (billed annually)

  • $9

    /user/month (billed monthly)

  • Flexible contracts

    cancel or switch plans anytime

  • Flexible trial

    no credit card required

Start your Express journey

Get started in minutes and put your customer
service on the fast-track.

Try Express For Free