- Features
- Data reports
- Team feed
- Custom ticket views
- Cloud telephony
- Two-way integration with Zoho CRM
- Ticket timeline
- Response shortcuts
- Tag colleagues to comment
- Remote authentication
- Customer history
- Real-time notification center
- Team chat
- Employee management
- Web forms
- Macros
- Follow tickets
- Multi-brand support
- Agent collision detection
Why should you switch to Zoho Desk?
Prioritized ticket views
Tickets are automatically arranged in order of priority, due-time, or status so that you can focus on responding to the most important ones first.
Contextual responses
View customer history and previous interactions, all on one screen and deliver personalized responses that cater to your customer's unspoken needs.
Intelligent automations
Separate automation rules like ticket assignments, escalations and SLAs for every brand you own or every department you have.
Reduced ticket volumes
With our self-service portals and FAQ page, your customers can find help for themselves without having to contact you. The KB also suggests answers as the customers type their questions.
Our customers love us
- Sears
- Daimler
- Intel
- Essilor
- AONhewitt
"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"
Joshua SmithIT Manager, Wencor Group."Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."
Mario Pires, GeostarSpringwater Capital Group"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."
Steve MigoyeHead of ICT
It's easy to make the change. We'll assist you at every step.
Migrating? We've got you
We'll make sure your transition is as smooth as possible.
Webinars to get you started
Assemble your help desk in a jiffy with the help of our how-to webinars.
Help resources at your disposal
Clear answers that are easy to find, anytime.