Loved by more than 50,000+ customers worldwide
- rio tinto
- lyca mobile
- stella telecom
Zoho Desk Vs Zendesk
- Help center Paid add-on
- Analytics Paid add-on
- Live chat Paid add-on
- Work modes
- Custom functions in workflows
- Built-in time tracking
- AI-powered Reply Assistant
- Anomaly notifications
- Dedicated mobile app for managers
- Zwitch/one-click migration
- Free data backup
The Zoho Desk Advantage
The primary difference between the two tools is that Zoho Desk is an integrated software that includes everything you need to run your support ops end-to-end. By contrast, Zendesk offers only foundational support. If you need additional features, like a help center or live chat support, you have to buy additional licenses for Zendesk Guide and Zendesk Chat respectively or purchase the full Zendesk Support Suite.
Zoho Desk is for support teams of all sizes. It covers all your needs, from email ticketing to advanced process automations and customizations.
Easy to set up and onboard your team. Most of our customers get their portals up and running in less than a month.
Simple and transparent pricing
No complex pricing tiers or hidden charges. All features supported by a plan come built-in—never as paid add-ons.
Work from anywhere and any device and collaborate seamlessly. Provide remote technical assistance to your customers using the free Zoho Assist integration.
Free integrations with Zoho apps
Leverage the free integrations with other Zoho apps to collaborate, manage projects, and offer well-rounded support, all with less work for your team.
Connect your help desk with your other apps using marketplace integrations and APIs. Customize user experience with the help of SDKs.
Why should you choose Zoho Desk?
Save upto 59% by switching to the best helpdesk software
Number of users 25
Approved by Industry Advocates
“With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It's cut our customer service (response) time almost in half.”
VP Of Marketing
“Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and show them on how to use the basic features of Zoho Help Desk.”
Kirsten S. Barnes
Director of Staffing & Training
“With a more structured way to attend every grievance that comes from a migrant worker and being able to see through the process until help is provided, HealthServe is now confident to head out for a larger audience.”