• Features
  • Product-based ticket tracking  
  • Team ticket feed  
  • Deep Zoho CRM integration  
  • Dedicated mobile app for managers  
  • AI-powered anomaly notifications  
  • AI-powered voice assistant  
  • Ticket timeline  
  • Real-time notification center  
  • Advanced process automation  

Why should you switch to Zoho Desk?

Instant support

ASAP is an embeddable help center that enables your users to get help right from your website, mobile app, and SaaS product. Not only can they quickly post questions and interact with the user community, they can also browse your knowledge base for helpful articles, chat with Zia, your AI-powered help desk assistant, and raise a ticket if required.

Prioritized ticket views

There's never any need to worry when you're using Zoho Desk, even if there is a multitude of tickets asking for your attention. Incoming tickets are automatically arranged in order of priority, due-time, or status so that your agents can focus on responding to the most urgent ones first. Handshake Mode even shows tickets based on CRM data.

Zendesk alternative - Zoho Desk

Contextual responses

Inside every ticket, your agents can view the history of the ticket and look up every previous interaction they've had. All of this information, along with CRM data about the customer is displayed on one screen. This way, your agents can quickly get the gist of the conversation and understand the customers' needs before they even speak to the customer. This will help them deliver more personalized responses, resulting in happier customers.

Zendesk alternative - supervision made easy

Intelligent automations

To ensure that you fulfill all your service level agreements, you can create automations. Every time a ticket's first-response time or first-resolution time is delayed, you stand in danger of making the customer unhappy. With Zoho Desk, all you have to do is to define the triggers and set the escalations, and your team will never miss a ticket again!

Zendesk alternative - response on time

Instant support

ASAP is an embeddable help center that enables your users to get help right from your website, mobile app, and SaaS product. Not only can they quickly post questions and interact with the user community, they can also browse your knowledge base for helpful articles, chat with Zia, your AI-powered help desk assistant, and raise a ticket if required.

Prioritized ticket views

There's never any need to worry when you're using Zoho Desk, even if there is a multitude of tickets asking for your attention. Incoming tickets are automatically arranged in order of priority, due-time, or status so that your agents can focus on responding to the most urgent ones first. Handshake Mode even shows tickets based on CRM data.

Zendesk alternative comparison

Contextual responses

Inside every ticket, your agents can view the history of the ticket and look up every previous interaction they've had. All of this information, along with CRM data about the customer is displayed on one screen. This way, your agents can quickly get the gist of the conversation and understand the customers' needs before they even speak to the customer. This will help them deliver more personalized responses, resulting in happier customers.

Zendesk alternative - Zoho Desk ticket view

Intelligent automations

To ensure that you fulfill all your service level agreements, you can create automations. Every time a ticket's first-response time or first-resolution time is delayed, you stand in danger of making the customer unhappy. With Zoho Desk, all you have to do is to define the triggers and set the escalations, and your team will never miss a ticket again!

Zendesk alternative- Zoho Desk response

Save upto 82% by switching to the best helpdesk software.

Number of users 25

 
$875Zoho Desk
$4975Zendesk

Our customers love us

  • Sears
  • Daimler
  • Intel
  • Essilor
  • AONhewitt
  • "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

    Joshua SmithIT Manager, Wencor Group.
  • "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."

    Mario Pires, GeostarSpringwater Capital Group
  • "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."

    Steve MigoyeHead of ICT

We provide every assistance needed to make your Zwitch easy.

 

Migrating? We've got you

We'll make sure your transition is as smooth as possible. Learn about this simple procedure here.

 

Webinars to get you started

Assemble your help desk in a jiffy with the help of our how-to webinars. Register for a webinar here.

 

Help resources at your disposal

Clear answers that are easy to find, anytime. You can access the help center here.

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