- Data reports YES YES
- Product-based ticket tracking YES NO
- Team feed YES NO
- Two-way integration with Zoho CRM YES NO
- Ticket timeline YES NO
- Custom ticket views YES YES
- Cloud telephony YES Yes
- Response shortcuts YES NO
- Tag colleagues to comment YES Yes
- Ticket templates YES NO
- Remote authentication YES YES
- Customer history YES YES
- Real-time notification center YES NO
- Team chat YES NO
- Employee management YES YES
- Web forms YES YES
- Macros YES YES
- Follow tickets YES NO
- Multi-brand support YES YES
Why should you switch to Zoho Desk?
Prioritized ticket views
Tickets are automatically arranged in order of priority, due-time or status so that you can focus on responding to the most important ones first.
View customer history and previous interactions and deliver personalized responses that cater to your customer's needs.
Automate ticket assignments and escalations and use service-levels agreements to ensure you fulfill all your commitments.
Reduced ticket volumes
With our self-service portals and FAQ page, your customers can find help for themselves without needing to contact you.
Save up to 76% by switching to the best helpdesk software.
Number of users 50
"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"
Joshua SmithIT Manager, Wencor Group.
"I love how easy it is to use and how quickly it links to other software. Exploring the CRM and DESK function so far have been a breeze."
Alex BasurtoIT and Services
"Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."
Mario Pires, GeostarSpringwater Capital Group
We provide every assistance needed to make your Zwitch easy.
With Zoho Desk's migration assistance, your journey to better software will be effortless.
Our webinars are sure to help you learn the ropes and get you up to speed.
Documented help for every situation to make your transition smooth.
Powering thousands of businesses.