Gartner has recognized Zoho Desk in the 2020 edition of the

Magic Quadrant report for CRM Customer Engagement Center.

 
 

Why is Zoho Desk the best choice over Zendesk and Freshdesk?

We know everyone in the market claims their product is the best, making it harder to reach a decision. To help you out, we have a features comparison chart to show why Zoho Desk is the industry's favorite help desk tool.

  • FeaturesZoho DeskZendeskFreshdesk
  • FeaturesZoho DeskZendeskFreshdesk
  • Real-time notification center   
  • Team ticket feed   
  • Two-way integration with Zoho CRM   
  • Team chat   
  • AI-powered voice assistant   
  • Custom reports   
  • Custom dashboards   
  • Dedicated mobile app for managers   
  • Advanced process automation   

Zoho Desk has advanced, yet practical, features created to fix real-time support challenges. Using Zoho Desk, you can deliver 100% customer satisfaction and make customer support your fundamental business advantage.

There's just one thing that we DON'T have: Unreasonable prices

Number of users : 50

$250Zoho Desk
$990Zendesk
$700Freshdesk

Save at least 33% with Zoho Desk.

What makes Zoho Desk the best help desk software?

Take a look at the truly unique features that set Zoho Desk apart from other help desk tools

Zoho desk Collaboration over Zendesk vs Freshdesk

Multi-department help desk

If you offer different services, sell several products, or have several brands under one umbrella, you need a help desk that can support all of them. In Zoho Desk, you can add multiple departments and create a unique experience for each one, with dedicated teams, SLAs, self-service portals, and more.

Advanced process automation

When dealing with tough issues, support agents can get stuck not knowing the next step or the right person to delegate to. Zoho Desk can save your team a lot of time by streamlining complex processes and letting you build a blueprint of real life processes in your help desk. Blueprint, from Zoho Desk, can automatically perform tasks, assign the right people, notify you of anomalies, and ensure everything goes according to plan.

Zoho desk Blueprint feature over Zendesk vs Freshdesk
Zoho desk Auto Suggest feature over Zendesk vs Freshdesk

Contextual AI

Zia, AI Assistant from Zoho Desk, can have conversations with your customers, understand the customer context, and pull out relevant help articles to fix issues. Zia also detects customer sentiment, which helps support agents to prioritize issues. With this cutting-edge technology, you can reduce the ticket load and deliver an exceptional customer experience.

Custom functions

Keep your help desk connected with the other apps you use. Zoho Desk comes with native integrations and makes it easy for you to link to other third-party applications. Custom functions are hosted and powered by Zoho, making sure your data stays secure.

  •  Zoho CRM
  •  Zoho Books
  •  Zoho Analytics
  •  Zoho Assist
  •  Zoho Creator
  •  Zoho SalesIq
  •  Slack
  •  Jira
  •  Salesforce
  •  G Suite
  •  Trello
  •  Intercom
  •  Shopify
  •  Twilio

Mobile apps

Zoho Desk offers separate mobile apps for customer support agents and managers to address the challenges unique to these roles. Agents can get ticket updates, resolve issues, and talk to teammates using the Zoho Desk mobile app, and managers can view real-time stats displayed on intuitive dashboards using the RADAR app.

Zoho Desk Mobile appZoho Desk Radar app

How to switch to Zoho Desk?

Make the Zwitch to the best help desk today!

What are can you import to Zoho Desk?

Support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks can all be imported. We make it easy to start helping your customers right away. Migrating support data can be time-consuming if there are thousands of tickets, but it’s easier if you prepare before you start.

Switch - Migrate to Zoho Desk
  • 01

    Categorize your data

    Categorize the data you’ll need to pull out of the existing software to migrate, such as ticket data, contacts, organizations, or account details.

  • 02

    Choose the data for migration

    Once you’ve chosen the data you want to migrate, you’re ready to begin the actual process of migrating the selected data.

  • 03

    Choose how to migrate your data

    You can choose between manually entering data, API, third-party tools, or a data migration service.

Move effortlessly into the best customer support your business has ever seen. Let us know how we can help.

  • With Zoho desk’s migration assistance, your journey to better software will be effortless

  • Our webinars are sure to help you learn the ropes and get you up to speed

  • Documented help for every situation to make your transition smooth

You don't have to take our word for it. Here's what our customers have to say:

1/3
  • oshua Smith
    Joshua SmithIT Manager,Wencor Group.

    "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

  • Mario Pires
    Mario Pires,Geostar, Springwater Capital Group.

    "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports—very comprehensive info. Love the happiness feature."

  • Steve Migoye
    Steve Migoye,Head of ICT.

    "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterisk and also handles ticketing very well."

  • felipe
    Joshua SmithIT Manager,Wencor Group.

    "We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"

  • alex
    Mario Pires,Geostar, Springwater Capital Group.

    "Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports—very comprehensive info. Love the happiness feature."

  • swaroop
    Steve Migoye,Head of ICT.

    "Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterik,x and also handles ticketing very well."

Still not convinced?

Compare Zoho Desk with Freshdesk and Zendesk and take a closer look at Zoho Desk's pricing plans before you decide.

Try Zoho DeskCompare pricing