Zoho Desk is better than the competition, and our customers agree
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Mobile User Support
But what makes Zoho Desk So Good?
Computer = Telephone
With Zoho Desk, you can make or receive phone calls, record and transfer them to other agents, all from your computer, as easily as with a telephone.
Sit back and improve.
Zoho Desk provides you with meaningful metrics that enable you to make better decisions. You can also generate custom reports.
Self-service is here to help.
The Knowledge Base is a repository of articles that enables customers to help themselves before they contact you. Watch your ticket load reduce instantly!
Automation, your best friend.
Automate all your repetitive and mundane tasks easily. You can set triggers to escalate tickets that have violated your SLAs, and ensure that you stick to your deadlines.
Deliver support on the go.
With our Android and iOS apps, your agents can provide customer support from wherever they are.
Distance is no barrier.
It doesn't matter if your colleague is just on the next floor or a thousand miles away. Simply tag them in tickets and experience the future of collaboration.
Save up to 55% by switching to the best help desk software.
Number of users 25
Our customers love us
"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"Joshua SmithIT Manager, Wencor Group.
"Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."Mario Pires, GeostarSpringwater Capital Group
"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."Steve MigoyeHead of ICT