Zoho Desk can keep your customers and customer support agents truly happy—read on to find out how.
Zoho Desk is one of the industry's first context-aware help desk tools that provides fully integrated omni-channel support. With features like AI, process automation, mobile applications, context-aware ticketing, guided conversations, and more, you can rest easy knowing you're providing the best customer service possible.
Zoho Desk vs Freshdesk
Features
Features
Advanced process management
In-product migration (Zwitch)
Dedicated mobile app for managers
AI-based customer sentiment prediction
AI-powered voice assistant
Work modes
User community
Quick ticket view
All-inclusive pricing
Paid add-on
Paid add-on
Paid add-on
Your help desk, truly yours
Smarter help desk = Happier customers
Instant support
Embed an entire help center right inside your website, mobile app, and SaaS product using ASAP. Your customers can browse your knowledge base, interact with the user community, chat with an AI-powered bot, and submit a ticket when they need human intervention, all without going to a separate URL.
Contextual views
Powerful insights
Marketplace integrations
Mobile SDKs
Custom APIs
Smarter help desk = Happier customers
Save up to 69% by switching to the best customer support software
Number of users
Approved by Industry Advocates
Loved by more than + customers worldwide
- NHS
- daimler
- cummins
- Godrej
- rio tinto
- essilor
- rogers
- lyca mobile
- mcafee
- stella telecom
- tugo
- jaguar
- rutgers
"We analysed other products in the market but Zoho Desk blended into our organization structure better than anything else."
Swaroop Naik
Senior Manager, Software Development
“Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that.”
Felipe Quiceno
Customer Analytics Manager
“I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost!”
Maximilian Richter
Operational Improvement Manager
We take security very seriously
GDPR readiness
Customer service requires that your customers submit personal information to your team, which is in turn stored in help desk software. Zoho Desk enables your business to stay GDPR ready, using fully customizable consent forms, secure data hosting and migration, and data encryption.
Absolute security
Zoho Desk meets the highest industry standards of security, ISO 27001 and SOC 2 Type II.
It's easy to make the change. We'll assist you at every step.
Migrating? We've got you
We'll make sure your transition is as smooth as possible.
Webinars to get you started
Assemble your help desk in a jiffy with the help of our how-to webinars.
Help resources
Clear answers that are easy to find, anytime.
