Support

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  1.7K views|3 min read

  Businesses need an IT support desk for the day-to-day

  SupportStrategyTechnology
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  1.7K views|2 min read

  Self help is the best help—Empower your customers to find their solutions

  SupportEmpowermentStrategy
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  1.4K views|3 min read

  What your help desk can do to augment agent productivity

  SupportEmpowermentProcessTechnology
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  1.4K views|2 min read

  Keep your reports close and your dashboards closer

  SupportOperationsProcessTechnology
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  1.3K views|3 min read

  Agent Training Hardships and Overcoming Them 101

  SupportCultureTraining
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  149 views|3 min read

  Contact Centers and the growing spotlight on Chat

  SupportOperationsTechnologyTraining
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  1.6K views|4 min read

  AI, IoT and what it means for your customer service

  SupportOperationsTechnologyVision
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  1.1K views|3 min read

  Making it personal is good

  SupportCultureLoyaltyStrategy
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  1.5K views|3 min read

  Create and curate an effective Knowledge Base

  SupportEmpowerment
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  1.2K views|2 min read

  Dousing the flames of agent burnout

  SupportCulture
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  1.1K views|3 min read

  Your customer service toolbox: How to pick the right tools

  SupportEmpowermentOperationsTechnology
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  1.1K views|3 min read

  Build ways, not walls

  SupportOperationsStrategy
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  1.1K views|2 min read

  The three C’s to training your agents effectively

  SupportCultureEmpowermentTraining
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  1.6K views|3 min read

  A quick fix to timing your temporary solutions right

  SupportOperationsStrategy
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  924 views|3 min read

  Bridge the gaps to your ideal customer conversation

  SupportEmpowerment