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Strategy

  • Illustration of multiple smiling people with chat bubbles above their heads
    1.6K views|3 min read

    Optimize your customer feedback

    EmpowermentLoyaltyProcessStrategy
  • Illustration of eight people sitting around a table, indulged in a discussion
    1.3K views|2 min read

    Tech and the workforce of the future

    MissionStrategy
  • Illustration of a man talking on a megaphone and a group of people listening to him
    1.5K views|2 min read

    Listen up! Your customer is speaking.

    CultureEmpowermentStrategy
  • Photograph of a handwritten thank you note to a customer
    1.1K views|3 min read

    Making it personal is good

    SupportCultureLoyaltyStrategy
  • Photograph of an open for business sign on a shop's door
    1.3K views|3 min read

    How reachable should you be?

    CXCultureOperationsStrategy
  • Illustration of a gaming joystick, a trophy, and a few graphs and charts around them
    2.2K views|3 min read

    Gamification in customer service and how to do it right

    EmpowermentStrategy
  • Illustration of a mailman inside a smartphone dropping a mail into another smartphone
    1.0K views|3 min read

    Build ways, not walls

    SupportOperationsStrategy
  • Illustration of an automobile technician fixing a car's wheel while another person stands beside him
    1.6K views|3 min read

    A quick fix to timing your temporary solutions right

    SupportOperationsStrategy
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