Editor, Author at Simplified CX

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AUTHOR ARCHIVE FOR Editor

Editor

815 views | 5 min read
At the center of CX beats a human heart
Culture Mission Strategy Vision
1.1K views | 7 min read
There’s Work From Home and ‘forced’ to Work From Home.
Culture Loyalty Responsibilities Technology
830 views | 5 min read
Be CX aware. Let your customers know you care.
CX Operations Process Strategy
1.1K views | 4 min read
Stay relevant: Keep learning your whole life
Culture Empowerment Mission Training
1.2K views | 3 min read
When time is of the essence, customer service makes the difference
Context Operations Process Strategy
772 views | 5 min read
Making the most of Generation Y
Culture Operations Strategy
1.2K views | 4 min read
Map the journey to better CX
Mission Operations Process Strategy
1.0K views | 4 min read
No more cliches and jargon—better CX needs clear conversation
Context Culture Operations Process Training
1.4K views | 4 min read
Viable customer personas can craft better CX stories
Operations Process Strategy
1.0K views | 5 min read
The data adds up, business needs to be people-centric
Culture Loyalty Operations Strategy
1.9K views | 3 min read
Acquisition, retention and the virtuous cycle of business
Culture Strategy
2.2K views | 3 min read
Managers can make or break employee engagement
Culture Empowerment Loyalty
1.5K views | 3 min read
Good customer experiences begin at home
Culture Empowerment Loyalty
982 views | 4 min read
Employee engagement is driven by heart
Culture Empowerment Loyalty Strategy Vision
1.4K views | 9 min read
Not a customer revolution, it’s customer evolution
CX Strategy Vision

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