- HOME
- AUTHOR ARCHIVE FOR Editor
Editor
384 views | 4 min readThe P in Psychology: Silently adding context to the marketing mix
150 views | 4 min readWeave your CX narrative for better, not worse
237 views | 2 min readFour ways to improve CX measurement
342 views | 4 min readGood customer support can reduce customer churn
464 views | 6 min readWhat makes CX hard to measure and what you can do to improve it
341 views | 4 min readCustomers of different flavors and how to handle them well
274 views | 4 min readUnderstand emotions for better CX success
273 views | 4 min readPlanning for your dream customer service team
329 views | 3 min readSkills your agents need to stay ahead of the customer service game
318 views | 2 min readTo acquire new customers, listen to old customers
469 views | 4 min readMake good impressions last by putting customers first
895 views | 4 min readThe customer service effect on the KPIs that measure CX
968 views | 3 min readRelating customer service to website redesign
711 views | 4 min readCustomer service can help a business achieve its purpose
709 views | 5 min readWhat stories is your data asking you to tell?
Load More