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Editor
423 views | 4 min readThe P in Psychology: Silently adding context to the marketing mix
164 views | 4 min readWeave your CX narrative for better, not worse
255 views | 2 min readFour ways to improve CX measurement
355 views | 4 min readGood customer support can reduce customer churn
483 views | 6 min readWhat makes CX hard to measure and what you can do to improve it
354 views | 4 min readCustomers of different flavors and how to handle them well
294 views | 4 min readUnderstand emotions for better CX success
299 views | 4 min readPlanning for your dream customer service team
359 views | 3 min readSkills your agents need to stay ahead of the customer service game
341 views | 2 min readTo acquire new customers, listen to old customers
493 views | 4 min readMake good impressions last by putting customers first
912 views | 4 min readThe customer service effect on the KPIs that measure CX
989 views | 3 min readRelating customer service to website redesign
731 views | 4 min readCustomer service can help a business achieve its purpose
723 views | 5 min readWhat stories is your data asking you to tell?
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