Simplified CX

All Posts

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  150 views | 5 min read

  Minimize effort to maximize experience

  CXSupportEmpowermentTraining
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  306 views | 4 min read

  Creating impactful content using GenAI

  ProcessTechnologyMarketing
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  134 views | 6 min read

  Four more lessons in selling that I learned as a customer

  CXSalesOperations
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  232 views | 3 min read

  Creating effective case studies

  CXSalesStrategyMarketing
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  132 views | 5 min read

  The ABCDEFG of effective learning

  CultureEmpowermentMissionTraining
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  228 views | 3 min read

  The need for upskilling in the era of AI

  CultureEmpowermentOperationsStrategyTraining
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  260 views | 5 min read

  The constant called change

  CultureOperationsVision
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  241 views | 4 min read

  The small things make a big difference

  CXLoyaltyOperations
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  313 views | 5 min read

  Pitfalls to avoid while fostering customer centricity

  CXCultureLoyaltyOperations
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  202 views | 5 min read

  Going the extra mile

  CXCultureEmpowermentOperations
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  151 views | 7 min read

  Do (almost) everything, be everywhere, all at once - Part 3

  CXSupportEmpowermentProcessQualityTraining
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  216 views | 6 min read

  Do (almost) everything, be everywhere, all at once - Part 2

  SupportCultureEmpowermentOperationsTraining
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  320 views | 6 min read

  Do (almost) everything, be everywhere, all at once - Part 1

  SupportContextOperationsStrategy
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  123 views | 4 min read

  Five CX resolutions for the New Year

  CX
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  310 views | 4 min read

  The importance of consistency

  CXSupport