Here's why Zoho SalesIQ is the best alternative to Zendesk Chat (previously Zopim)
- FeaturesSalesIQ (Professional)Zendesk (Professional)
- Agent roles and permissions Available only in the Enterprise plan
- Visitor activity tracking
- Visitor history
- Export website visitor list
- Lead scoring
- Chat history available for visitors
- Typing preview of customer's message
- Bots API and answer bot at additional $
- Articles Additional $
- Audio call Additional $
- Chat embed for email signature
- Internal operator group chat and message board
- Daily reports Available only in the Enterprise plan
- Real-time performance metrics Available only in the Enterprise plan
- Widget branding Available only in the Enterprise plan
- Desktop App for Mac, Ubuntu, and Windows
- Live chat plugin for Facebook
- Third-party integrationsUnlimitedOnly one
Let's dive a little deeper into the features of this Zendesk Chat (previously Zopim) alternative
Complete visitor insights
Understand your website visitors, your traffic sources, and how they are interacting with your website in real time so you can tailor visitor engagement. Zoho SalesIQ gives you an insightful list of all your visitors along with their lead stage and detailed information such as actions, time spent on your site, previous web path, and more.
Lead scoring done your way
Zoho SalesIQ takes the guesswork out of identifying hot leads. Define lead scoring rules based on parameters like traffic sources, time spent on the website, last active time, number of visits, current page, location, and more. Based on these, your website visitors will be assigned a lead score on their subsequent visit.
Customer access to past chats
SalesIQ lets your customers view old chats as separate conversations so they don't have to scroll back through endless content to quickly find information.
Built-in audio call
The tone of your voice could be the most powerful tool to pacify an upset customer. Zoho SalesIQ's built-in audio call lets you give your customers a personal touch at no extra cost and with no installations needed.
Preview messages for faster resolution
What if we could buy you some extra time for query resolution without your customer noticing? Typing preview in Zoho SalesIQ lets you see what the visitor is typing, even before they hit that send button. This way, you can think of an answer before the customer asks, making your responses quicker and reducing your resolution time.
AI-powered bot builder
Automate your customer engagement with easy-to-build, AI-powered chatbots you can create with minimal coding. Zobot, Zoho SalesIQ's enterprise-ready bot platform, supports major AI assistants like Zia, IBM Watson, and Dialogflow and has 15+ pre-built templates you can choose from and tweak to customize your bot.
Team communication, not just one-on-one
Keep your team communication on while taking care of customer queries. Announce ongoing offers or policy changes to your team using the message board so they can pass the info on to prospects. You can also talk to teammates individually or as a group using the internal operator chat.