Why is Zoho SalesIQ one of the best alternatives to Zendesk (formerly Zopim)?

Over 450,000 businesses feel SalesIQ offers value for money right out of the box. You don't have to take our word for it. You can try it for yourself for free.

 

Make data-driven decisions

Zia, our built-in AI assistant uses whatever information you give—such as name, company, or website of a record—and gathers all the information your sales reps will need to personalize their communication.

 

Leverage your team's strengths

Our internal operator chat lets agents have one-on-one interactions or talk to each other in a group setting. You can even add a note for your colleague as you transfer the chat.

 

Access multiple channels from one dashboard

With support for multiple Instant Messaging (IM) channels including Whatsapp, Instagram, Telegram, and FB Messenger, prospects and customers can instantly reach you right from their favorite apps, eliminating queues and increasing customer satisfaction.

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Engage every single customer

Know a visitor's behavior on your website along with detailed visitor information. This will help you move customers through your sales funnel faster. Also, you can configure bots to proactively chat with hot leads on high-intent pages like your Contact us, Schedule a demo, or Pricing pages.

 

Make agents feel safe

Customers can sometimes lose their cool in the heat of the moment and resort to impoliteness with agents. With profanity management, make agents feel safe and secure and ensure their conversation is professional.

 

Leverage your team's strengths

Our internal operator chat lets agents have one-on-one interactions or talk to each other in a group setting. You can even add a note for your colleague as you transfer the chat.

 

Doesn't hurt your pocket

With our basic plan starting at $7/agent/month, customer engagement can't get more cost effective than this. Choose the most economical Zendesk chat alternative, SalesIQ.

Still not convinced SalesIQ is your perfect Zendesk (formerly Zopim) alternative? See for yourself!

  • Features
  • Customer Support
  • Audio calling    
  • Reopen conversation   
  • Voice notes  
  • File sharing  
  • Screen share  
  • Agent Support
  • Chat routing  
  • Live translate  
  • Call recording  
  • CSV export  
  • Internal notes  
  • Abusive content management  
  • Block IP  
  • Company profile enrichment (Powered by Zia) 
  • Knowledge base  
  • Widgets  
  • Visitor routing  
  • Third party messaging app integration  
  • Agent-to-agent chat  
  • Customer Engagement
  • Triggers  
  • Chatbots
  • Codeless bot  
  • Answer bot  
  • Visitor Tracking
  • Lead scoring  
  • Live tracking  
  • Mobile SDK
  • Push notifications  
  • Android  
  • iOS  
  • Tracking (Device permissions, screen resolution, storage, and much more)  (Limited)
  • Customization  
  • Multilingual support  
  • Mobile App
  • iOS  
  • Android  
  • Security
  • GDPR Compliance  
  • Pricing (operator/month billed annually)
  • Free $0.00 - -
  • Basic   Support Team $19.00
  • Professional   Support Professional $49.00
  • Enterprise   Support Enterprise $99.00

What our customers say?

 

Zoho SalesIQ gave us the best support for integration, and along with that, we came to know that SalesIQ is just not serving our bot purpose, but they had so many features for our live agents also.

Apliiq
 

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