Accelerate your sales with Zoho $alesIQ
Observe website visitors in real time
See who's on your website right now along with details like the pages they're browsing and their referral source, location, time spent, actions on the site, and more. Visitors are categorized based on the criteria you define.
Laser-target prospects with lead scoring
Define rules to rate prospects according to what you deem as ideal buyer behavior. Your website visitors are then rated on each attribute, the cumulative score telling you their sales-readiness so you can focus on the right prospects.
Start your sales cycle with bots
Automate the first stage of your sales cycle. Chat bots can ask initial questions of leads, qualify them, and add them to your CRM. They can then transfer chats to the right staff member for further engagement along with the data collected from the prospect so the concerned salesperson has all the context needed.
Codeless custom bot building
You don't need to pull in techies to set up a bot. Create custom chatbots easily with our codeless bot platform. Just decide the flow, give your bot a sales script, and you're done.
Automate query resolution using Answer Bots
Put your customer engagement on autopilot mode using our Answer Bot—an NLP-driven chatbot that uses our own AI technology, Zia, to understand common customer queries and answer them using your resource library. You can also add a library of small talk responses to give it a human touch and include terms specific to your business to help the bot understand industry jargon.
Build deeply programmable custom bots
If you're a coder who prefers to deeply program all your bot actions, Zobot also has a programming interface that lets you into the chatbot’s brain. You can also build a smart bot driven by AI technologies IBM Watson, Dialogflow, or our own Zia Skills, or connect it to your internal bot service and databases using our webhooks.
Learn more about your prospects
Discover more details about your visitors like their job role, company size, location, industry, social media profiles, the technology the company already uses, and more with our ClearBit and LeadBerry integrations for more personalized engagement. Your contacts are then organized by company along with all the details. You can also push this information to their respective fields in your CRM.
Spend less time organizing and start selling
Efficient sales starts with an organized database. Zoho SalesIQ categorizes your website visitors as leads and contacts depending on whether their email address is provided, along with their recent activity and past chats. Corporate contacts from the same company are also saved under the respective company name, and you get a segregated view of companies that contact you, based on your own criteria.
Minimize the toggling with widgets
Create widgets to have all the details you need from your CRM, ticketing software, or other third-party tools displayed right beside the chat. You can also perform actions like pushing details to a CRM, blocking your calendar for a demo or a meeting, or even extending the trial period of a high-value prospect.
Nudge prospects to start a conversation
Set rules to send proactive, personalized messages to high-value prospects on important pages, enticing them to talk to you or try out your offering. You can send discount offers to loyal and valuable customers to boost purchases.
Leverage Zoho CRM
Our integration means you can turn your website visitors into Zoho CRM leads with a single click while conversing with them. Trigger messages or even route them to the right person based on their CRM data. Get notified in your CRM when a prospect visits your website—along with the page they're on—and get alerts whenever existing CRM leads revisit your site and perform a high-intent action like viewing your pricing page or downloading a brochure.
Sell worldwide with chat translation
Don't let language barriers cost you revenue. Talk to prospects in their native language to build an instant connection with them. Zoho SalesIQ's chat translation automatically converts your visitors' messages into your language of choice and vice-versa.
Tap into your mobile traffic
With mobile apps constituting most of your sales, it's not smart to neglect that source. Extend all the benefits of Zoho SalesIQ to your mobile app with Mobilisten—our mobile SDK for iOS, Android, and React Native. Send push notifications or add in-app messages to nudge customers to complete a purchase, or even send a voucher code to boost purchases.Learn more
Integrate all your sales tools
Zoho SalesIQ has a wide array of integrations, letting your apps exchange data seamlessly so you can focus better on your sales targets instead of wasting time collating data from different sources.
Never miss a good sales opportunity
For sales teams, every prospect converted is a step closer to their target. But that doesn't mean you need to be at your desk all the time. Zoho SalesIQ's mobile app for iOS and Android notifies you when important leads are online and lets you connect with prospects and close deals while on the go.
Make sense of your numbers with Zoho Analytics
Get clear insights on your conversion trends with our Zoho analytics integration. Determine the efficiency of chats with a lead qualification ratio, examine the recurring rate, or even make adjustments on your sales pitch based on the top pages chats are initiated from.