Trusted by great brands
Assist
Help clients find properties based on their needs.
Retain
Support clients through their hunt to retain them or even get recommended.
Here's how Zoho SalesIQ helps you with real estate customer engagement
Understand your customers
Get a clear view of what your website visitors are looking at, time spent on each page, actions taken on the site, and more on SalesIQ's visitor tracking dashboard. Understand their customer journey and requirements better. You can also rank potentials with lead scoring to increase your chances of sealing the deal.
Automate real estate customer engagement
Set up chat triggers to automatically reach out to leads with information tailored to suit their preferences. Deploy chatbots to recommend properties to prospects based on type of property; location; proximity to schools, hospitals, or markets; and their overall budget, and even help schedule site visits.
Bridge the client-agent gap
Instantly answer client queries regarding listings, property details, and contract conditions throughout the real estate customer journey via live chat. Provide expert opinions, share files, and even easily switch to an audio call when a chat no longer suffices.
Be available for your app users
Your real estate mobile app users may also have questions about properties when browsing. Let them contact you at the tap of a finger by adding live chat in your mobile app using Mobilisten—our mobile SDK available for Android and iOS apps or apps built using React Native.
The one-stop solution for a diverse audience
Use Zoho SalesIQ's live chat plugin for WordPress to help your website visitors find the perfect property, list their own property, or understand legalities, all in real time.
Go beyond website and mobile app chat
Don't restrict your client engagement to just your website and mobile app. Give your clients the convenience of chatting with you from their preferred messaging channels. Connect your instant messenger accounts with SalesIQ to bring all your client communication into one place.
Enable clients to look up answers
Create a live chat knowledge base with frequently asked questions or topics such as brokerage conditions and fees; any hidden costs; documents needed for a lease, purchase, or sale; and the like. Clients can access these right from the chat window before reaching out, or they can be used by your Answer Bot as responses.
Route chats directly to the right people
Improve real estate customer experience by reducing annoying transfers between agents and cutting resolution time. Let users choose the department they want to connect to, or use smart chat routing rules to direct them to the right agent instantly.
Save time with Typing Preview and Canned Responses
See what your clients are typing even before they hit send, and be prepared with answers. You can also save greetings, common answers, and questions as Canned Responses and invoke them with a shortcut during chats.
Support expats in their own language
Speaking your client's language is so much more important in an industry like real estate when your target segment includes people looking for a home in a new state or country. Delight all your clients by responding in their native language with automatic chat translation.
View and manage client data from a single place
Stay up to speed with your prospect and client information, pages viewed, appointments, and their past chats and engagements with your business—all without having to navigate multiple software tools. You can even push data to CRM, update support tickets, or schedule or move a visit.
Retarget your leads with email campaigns
At times, clients look at a property or even block one and then go cold. Integrate your Zoho Campaigns account with Zoho SalesIQ and set up rules to add leads to relevant mailing lists. You can even track visitors coming to your website from a particular email campaign and nurture them contextually.
Gather client feedback for better service
Your current and past clients can serve as some of your best advocates and lead generators. Get client feedback after every interaction so you can strive to make a good impression and retain them or even be recommended to everyone in their social network.
