Assist

Help students with applications and other registration procedures.

 

Advise

Provide real-time academic recommendations.

 

Answer

Respond to inquiries right away.

Automate engagement to offer 24/7 assistance

People are online at all hours, so you may be missing out on a huge chunk of your website traffic when your office is closed. Using SalesIQ, you can set up a trigger to automate collection of student data during your offline hours. This data can be automatically segmented and stored in your CRM for easy accessibility.

Automate engagement to offer 24/7 assistance  
  

Customize content for your target audience

Analyze the data SalesIQ collects and send custom banners, personalized scholarship information, and targeted email campaigns to those who meet the eligibility criteria you define. Automate personalization to reach a target audience effectively with chatbots.

Customize content for your target audience
  
 

Connect with students personally in real-time

Talk to students and suggest suitable courses for them based on their interests and talents. Offer academic counseling services via live chat or audio call to connect with them on a personal level. Helping students with important decisions will only help strengthen your institution and its student body.

Connect with students personally in real-time 

Route inquiries to the ideal assistant

Set up visitor and chat routing in SalesIQ to automatically redirect incoming traffic to the agent on your team best suited for the situation. For example, prospective students can be routed to your admin department agents for general inquiries while students logged into your portal can be sent to the person in charge of their respective course without the need for an intermediary.

Route inquiries to the ideal assistant
Route inquiries to the ideal assistant
  
 

Show exclusive insider info to people who are part of the portal

Customize your in-chat FAQs, articles, and other information from SalesIQ’s Resources module to reveal insider scoop/sneak peeks only to people logged into your portal. You can also add and display the general FAQs and articles to website visitors while saving the exclusive ones for the people who are part of your institution.

Show exclusive insider info to people who are part of the portal  
 

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