Using Zoho mail

Webmail Interface

Webmail Interface

The Zoho Mail suite has an easy to use webmail, with features that help users to organize emails, respond to them and collaborate with their team effectively. The users can easily classify and refer to the emails using folders, tags, filters, search etc.

Further, there are personalization options in Settings, to use the webmail based on individual preferences. 

Startup Settings

You can choose where you want to land after you login to your Zoho Mail account. You can select whether you want to start in a new session or in a particular application in a specific view. 

Follow these steps to select where you want to land after each login.

  1. Login to
  2. Click the Settings icon
  3. Open the System settings card
  4. Under the While Starting up section, select the desired option
    • Pick the Always open a new session option if you want to start with a fresh session each time.
    • Select the Land me in option to start in an application of your choice after you log in. Here, you can choose an application and the respective view from the relevant dropdown lists. This view will be useful if you want to view your unread emails as soon as you login.

Accessing other Zoho Applications

In the upper part of the screen, you can click the Zoho Apps icon in the top left corner, near your company's logo to view and access the other Zoho applications.

Zoho follows a Single-Sign-On (SSO) procedure, which means that all applications across Zoho share the same credentials. The applications that you've been using will be indicated by a tick mark in the Zoho Apps menu. If you want to use any of the other applications, you can click the relevant application, and set up that app. 

Top Banner

The icons on the top right of your Zoho Mailbox helps in accessing Streams, Attachment Viewer, Notifications, Settings and the Help resources. You can hover over the Avtar to view your profile details and sign out of your active Zoho Session.

The Super Administrators and Administrators can access the Control Panel from the menu below the Settings Icon. 

Mail Suite Apps

Zoho Mail has a set of apps, Calendar, Contacts, Tasks, Notes, and Bookmarks that are part of the Zoho Mail Suite. You can navigate to these applications using the icons on the extreme left pane.

Left Pane

The left pane remains constant and has the Compose, Folders, Tags, and Views. The different POP accounts are displayed as icons below the apps in the left pane. You can select the icon to load the particular account in the mail tab. Clicking on the Mail icon will open the Zoho Account.  

Multiple Tabs View 

Zoho Mail supports multiple tabs view. By default, the current application is listed in the First or Default tab. The Search results, Settings, Attachment Viewer, Composer all open in new tabs, to effectively manage multi-tasking inside Webmail, without losing the context. 

Similarly, when you have attachments like documents or spreadsheets in an email, you can also view them in a new tab.

Email Listing

Email listing is the area where the emails are listed based on the selected Folder/ Label/ View/ Search. The emails can be sorted and searched in this area. 

You can also drag and drop the messages from Email listing to various folders to move them, or over Tags to apply tags. The attachments in an email can be accessed directly from the Attachment Viewer and perform quick actions over the attachment. 

Preview Pane

You can use the vertical preview pane to view the emails along with the email listing. The preview pane is the easiest way to navigate through the emails using up and down keys in the email listing. 

You can choose 'Open in Tab' to view the emails in a tab, instead of the preview pane. 

Search Box

You can provide some terms to locate the emails you look for. The Auto-Fill helps you to quickly fill the email address to search based on the contacts. You can also use the Advanced Search option to search for emails by providing multiple conditions for a more precise search. 

Night / Day Mode

Zoho Mail provides option to toggle between Night and Day modes to make sure that your screen's brightness can be adjusted to suit your requirements. Mainly when checking your emails at night, it is crucial that the bright light does not affect your eyes. 

To switch to night mode, you can click the 'Night mode icon' in the bottom-right corner of your screen. You can switch between the Night mode and Day mode using the toggle button. 

Feedback Widget

The feedback widget in Zoho Mail lets you send feedback instantly from your mailbox. In addition to that, you can also browse on most popular topics and FAQs, and get your doubts on Zoho Mail cleared from the inbuilt help center. To send feedback and queries related to Zoho Mail, click the Send Feedback icon from the right bottom part of the screen. 

Embedded Chat / Instant Messenger (IM)

Zoho Mail is a collaborative email, which comes with the embedded Zoho Chat option. You can add your organization members as your chat buddies, by providing their Zoho email addresses. The instant messenger is essential, for the organizations for easy internal communications. IM also supports Group Chats, where you can instantly communicate with a group of people. 

By default, Zoho Chat is also a part of the Zoho Mail Suite. The Zoho Chat app is available on the iOS and Android platforms.

Supported Browsers

Zoho Mail provides a webmail interface that can be accessed from any standard browser, to send and receive emails.

You can use the current and recent stable versions of the following browsers. 

  • Chrome 
  • Firefox
  • Internet Explorer 
  • Safari

Javascript is used to make the Zoho Mail pages interactive. Cookies are required to store and use the current user session and details for validation. Hence the browsers should be Javascript and cookies enabled to use Zoho Mail. You can refer to this third party help page, for detailed, step by step instructions to enable JavaScript in popular browsers.

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