Zoho Mail User Guide

Getting Started with Zoho Mail

Sign up for Zoho Mail - Domain based Business Account

You can sign up for a business email account with Zoho, to get custom domain based email address like admin@zillum,com. In the Zoho Mail Pricing page, choose one of the preferred plans and click Sign Up under the particular plan. 

Generally, if you want to sign up for a domain based account, make sure that you have permissions to access the DNS Manager page of the domain. The entire Email Hosting Process is explained in this help page.

Sign up for Zoho Mail - Personal Account

The personal users, who need @zoho.com accounts, refer the image below and click the Sign Up link below the pricing plans listed for business. The personal users need to choose a username, and the email account will be in the form of username@zoho.com. You need to provide a contact email address, at the time of registration. 


You will receive a confirmation email to the contact email address you have provided. You will be able to send emails, only after you confirm your account. 

First Time Log in - Business Users

The Organization Admins create users, from the Control Panel and provide an email address and password during account creation.  During the first sign in, the users should provide their email address and the password given by the administrator. The users can change their password, if required from 'General Settings'. 

Federated Sign In

Zoho Mail allows you to utilize your Google/ Yahoo/ Facebook credentials, to create and account in Zoho, access Zoho Services using federated Sign In. You would be asked to choose a Zoho username, when you use a federated Sign In for a personal account. When you use federated Sign In, you will be able to access only the webmail for accessing your email account, since you will not have a specific Zoho Password. 

In case you want to access your account via POP/ IMAP or Active Sync or want to enable Email Forwarding for your Zoho account, you need to generate a Zoho Password for the account. Follow the steps below to generate your Zoho Password.

Steps to generate password for Federated Sign In Users:

  1. Sign out of the current Zoho Session.
  2. Open  https://www.zoho.com/mail/login.html in a new tab.
  3. Click the Forgot Password link in the page.
  4. You will receive a link to reset the password in the Google/ Yahoo account which you are using to Sign in. 
  5. On clicking the link, you will be requested to choose the Password for the account connected with it. 
Once you generate the Password, you can use the Zoho Password to access your Zoho account from the browser or from external devices. 

Modify Account Settings

Zoho supports SSO and all the Zoho Applications share the same credentials and the same profile settings across the services. Hence all the settings can be accessed and changed from https://accounts.zoho.com/.

 Alternatively, some basic profile settings can be updated from the General Settings in Zoho Mail. You can set the default language in your profile. Based on the language you choose, the Zoho Mail interface will be available in the language. 

Change Interface Language

The following languages are supported in Zoho Mail. 

  • Danish 
  • English 
  • Chinese
  • German 
  • Spanish 
  • French 
  • Hungarian 
  • Italian
  • Japanese 
  • Dutch 
  • Polish 
  • Portugese 
  • Brazillian Portuguese 
  • Russian
  • Swedish 
  • Tamil 
  • Turkish
  • Czech

The users can change the Language from the General section in Zoho Mail Suite. 

Steps to change the Language

  1. Log in to mail.zoho.com
  2. Click Settings >> General 
  3. Selct Edit Profile
  4. Select the preferred language from the drop down.
  5. Click Save

The changes will be reflected after the page is refreshed.

Change Account Password

The users can change their Password from the General section in Zoho Mail Suite. 

Steps to change the current Password

  1. Log in to mail.zoho.com
  2. Click Settings >> General 
  3. Selct Change Password
  4. Provide the current Password and New Password for the account.

Change Timezone

The time in the email is listed based on the Timezone set for your organization. 

In case the emails are displayed with incorrect or irrelevant times that do not match your current time, it is possible that the Timezone chosen is incorrect for your account. Follow the steps below to choose the correct timezone. 

Steps to choose the correct Timezone

  1. Log in to mail.zoho.com
  2. Click Settings >> General
  3. Select Timezone / Date Format
  4. Select Language, Region
  5. Click Save to update the changes
  6. You may have to refresh the page, for the changes to be effective. 

Change Primary Email Address:

The Primary Email Address is the email account that is linked with your Zoho Email Account. For @zoho.com users, the Primary email address will be used for verification and Password reset purposes only. 

Steps to change the Primary Email Address

  1. Login to accounts.zoho.com.
  2. Click the link Email Address on the top right.
  3. All the email addresses associated with your account will be listed here.
  4. In case you want to change an exiting secondary email address, as primary, click 'Make Primary'.
  5. In case you want to add a new email address, click the edit icon and provide the new email address you want to link to your Zoho Account.
  6. You will receive a notification to the provided address for verification. Once verified, the newly provided email address will be linked to this account.

For instructions to change how your name is displayed for the recipients in your outgoing emails, refer here.


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