Zoho Mail User Guide

Sign Out

To Sign Out from all Zoho Apps, click on the Profile link in the top right corner. You will see a drop down with an option to Sign out. Signing out will close all your other open Zoho applications in other tabs in the active browser.

Close Account

Closing the account will close the Zoho account and terminate access to all the applications of Zoho. You will not have access to any Zoho applications. Only personal users will be able to close their accounts.

Only the admin can delete the the organization users accounts.

  1. Login to Zoho Account, the Identity and Access management application for all Zoho accounts.
  2. My Accounts page has a Close Account Option to delete your Zoho account.
  3. Click on Close Account.
  4. A dialog will appear to provide your feedback, before closing the account.
  5. Provide your comments and click Close Account.

In case you have hosted your domain with Zoho or have an active subscription, you need to cancel your subscription, delete the domain, delete the organization and then close the account. 

Delete Organization

In case you have set up an organization account, and want to change your account to a personal account, or want to join another organizations account, you have to delete the current organization in which you have Super Admin role, before joining the other organization.

The three major steps before you delete the organization are removing users, deleting domains and cancelling any paid subscriptions you are part of. Refer here for instructions to cancel Zoho Mail Subscriptions. 

Steps to delete Domains

You need to remove all the domains mapped under your organization, before you delete the organization. 

  1. Login to www.zoho.com/mail as Super Administrator 
  2. Click Control Panel >> Domains 
  3. Remove email hosting for any domain you have added, if email hosting is in enabled state (Click on the dark mail icon in the domain).
  4. Delete the domain. 
  5. When you remove email hosting and delete the domain, all the domain based aliases and email addresses are removed from the account. 
  6. The email accounts will no longer be able to receive domain based emails. 

The domains registered through Zoho, cannot be deleted from Domains section. 

Steps to delete organization

  1. Login to mail.zoho.com as Super Administrator
  2. Launch the Control Panel
  3. Make sure that you do not have any users in the organization.
  4. Make sure that you have deleted all the listed domains.
  5. Select Dashboard
  6. Click on Delete Organization link in the top
  7. The Organization Setup will be removed and you will now converted to a personal user in Zoho Mail



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