Close Account

 Sign Out

To Sign Out from all Zoho Apps, click on your Profile Image in the top right corner. You will see a drop down with an option to Sign out. When you sign out, you will be signed out of all other Zoho Applications, in other tabs in the current browser. 

 

 Delete Organization

In case you have set up an organization account, and want to change your account to a personal account, or want to join another organizations account, you have to delete the current organization in which you have Super Admin role, before joining the other organization.

The three major steps before you delete the organization are removing users, deleting domains and cancelling any paid subscriptions you are part of. Refer here for instructions to cancel Zoho Mail Subscriptions. 

 Steps to Delete Domains

You need to remove all the domains mapped under your organization, before you delete the organization. 

  1. Login to www.zoho.com/mail as Super Administrator 
  2. Click Control Panel >> Domains 
  3. Remove email hosting for any domain you have added, if email hosting is in enabled state (Click on the dark mail icon in the domain).
  4. When you remove email hosting and delete the domain, all the domain based aliases and email addresses are removed from the account. 
  5. Delete the domain. 

The domains registered through Zoho, cannot be deleted from Domains section. Please get in touch with support@zohomail.com to remove such domains. 

 Steps to Delete organization

  1. Login to mail.zoho.com as Super Administrator
  2. Launch the Control Panel
  3. Make sure that you have deleted all the listed domains.
     
  4. Select Dashboard
  5. Click on Delete Organization link in the top
     
  6. The Organization Setup will be removed and you will now converted to a personal user in Zoho Mail

 Close Account

When you close the Zoho Account, this will close the Zoho account across all Zoho Applications like CRM/ Recruit/ Mail/ Docs and so on. You will lose access to all the Zoho Applications.

Steps for Super Administrators to Close the account:

If you are a Super Administrator of an account, you will be able to close the account only after the following actions are completed:

  1. Cancel Subscription - If you are free plan user and have not subscribed to any paid services, you can skip this step. In case you have active Zoho Mail Subscription, you need to cancel the Subscription before closing the account.
  2. Delete domains and Organization - You need to remove all the domains associated with your organization and further delete the organization.
  3. Once you have deleted the Organization, you can follow the instructions below to close the account.

Steps to Close the account:

  1. Login to Zoho Account, the Identity and Access management application for all Zoho accounts. (Or Click on the My Account link)
  2. Select Preferences.
  3. Under Preferences select Close Account
     
  4. Provide your current Password.
  5. Provide your comments and click Close Account.

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