Once you have verified the domain, you can set up user mail accounts by using 'Add users' or 'Import users' from the Control Panel. You can choose to add users one by one using their email address or use bulk upload to import CSV file to create upto 200 users at a time.
For even more large corporates or more advanced users can reach us to get 'Active Directory' Import wizard to create users based on the users available in their Active Directory environments.
When you have verified a domain using CNAME/ TXT or HTML methods, the email hosting for the domain will be enabled automatically. However, you can enable or disable the email hosting for a domain by clicking the mail icon across the Domain in the domains page.
Only if the Mail Hosting for a domain is in enabled state, mail account will be created for the user when you add the user. If Mail Hosting is in disabled state, then only the user will be created, without any domain based mail account.
When you disable a domain's email hosting, all the aliases based on the domain will be deleted.
When you create users, the users will be able to login to the account and will be able to send emails. However the MX entries of the domain should be pointed to Zoho Mail servers for the users to start receiving emails. The MX records of the domain can be cross verified in www.mxtoolbox.com, a third party tool which can be used to check the important DNS records of any domain.
You can set up users in Zoho Mail using import users from CSV file.
If you are a Zoho CRM Admistrator or if your Organization has a CRM account and want to set up Email Hoasting for the entire domain, you can directly associate the users you already have in Zoho CRM in Zoho Mail Suite, using the option Import from CRM. Note that the Super Admin in CRM should have either the Admin Role or Super Admin role in Zoho Mail to utilize this option. The option Invite from CRM will work only when the Admin user in CRM logs in to Zoho Mail and uses the Import from CRM option.
The CRM users who have the email address based on the same domain can only be imported directly to Zoho Mail organization. The users who have different domain based address can only be invited to the organization.
In case the CRM user who needs to be imported, already has setup another organization, there will be an error. The user needs to login to his/ her account and delete that setup. Only then the user can join this organization. The detailed instructions to delete organization are available in this help page. The users should not close their account, as it may lead to loss of data.
If any of your Organization users already have registered for Zoho accounts, and linked it with their domain based accounts, you can invite the users to Zoho.
There may be certain conflicts if the user already has a business account in Zoho, in which case, you need to remove the existing Organization set up under the user, to make him a part of the current Organization. In no case, a single user account can be a part of multiple Organizations.
Also, once an user is invited to the Organization and becomes a part of Organization, the email data in the account will be treated as Organization data. In case of deletion or dissociation of the user in future, the email data associated with the account will be completely deleted and cannot be recovered. If the user wants ot have the account as his private, the user can remove the Organization reference by changing the primary email address of the account.
Zoho Mail provides you a tool to discover and automatically create corresponding users and email accounts in Zoho Mail.
Once you have created the users, communicate to the users their login email address and their passwords. You can suggest them to login and check whether their accounts are set up properly.