Export User Accounts

Email account export/backup, recovery and retry emails

The Zoho Mail Admin Console provide options to export or backup users' emails, recover any deleted emails and also retry sending of emails that have failed delivery. These options are available in the Security & Compliance menu in the Admin Console.

Email Export

The super administrators or administrators can export the email accounts of their organization users either to comply with backup policies or to backup an account before an employee leaves the organization. In certain cases, if the mail account's storage gets utilized, the admins can backup emails from that account based on a specific period of time before deleting older emails to free up space in that account. 

The Email Account export can be done for entire accounts or based on a specific period of time. The exported emails will be available in ZIP format in the Admin Console for a period of 30 days from the day of export.   

Export email accounts - Administrators:

The entire account is generally exported when an employee leaves the organization, and if the administrator has to backup the account before deleting the account or clearing the emails. This backup exports and provides the emails in EML format compressed in ZIP files. The exported ZIP files will have the exact folder structure that was available in the user account. 

Only the emails that are available in that account at the time of export will be exported. The emails in the Spam/ Trash will not be included in the backup. 

Ensure that you download the ZIP files from the Admin Console, before deleting the account. Once the account is deleted, the exported ZIP files of the deleted account will also be cleared and will not be available for download. 

  1. Login to the Zoho Mail Admin Console.
  2. Go to the Mail Settings menu, and select E​xport Mail Account .
  3. Click Schedule New Export. (This button will not be displayed if you have already scheduled any exports for your org members).
  4. Click Select Users and choose the user(s) whose emails you'd like to export, and click Proceed. You can choose to export the date of a single user or multiple users here.
  5. Now, select if you want to export the entire account, or emails that fall in a specific time period.
    1. Select Entire Account from the 'Export mails from' option if you want all of the user's emails to be exported.
    2. Select Specific Period, and enter the time period for period-based export. All the emails that were sent or received during this time period will be exported as a ZIP file.
  6. Select the Use Encryption checkbox if you'd like to password-protect the ZIP file containing the exported emails, and enter the password for the file. This is an optional step and you can leave this checkbox unselected if you do not want password protection for your files.
  7. Now, click Export as ZIP.
  8. Once you add the export, you will be taken to a listing where all the scheduled exports will be listed. You can check the status of any export here.
  9. Once the export process is completed, you will see a download link in the Status. 
  10. Click the download link to view the list of Zip files available for download for each account.
  11. An email notification will also be sent to the admin and the user, with the links to download the available files.
  12. The exported zip files will be available only for 30 days from the date of export. 

Folder specific export - User Backup:

Users can log in to their own accounts at mail.zoho.com to export emails in a particular folder or a set of folders. The options to export the emails in their account are available under the Import/ Export section in the Settings. However, the administrator can restrict the email export by specific users using the Access Restrictions section of Email Policy

Backup via Email Forwarding

You can use Incoming Email Forwarding and Outgoing Email Forwarding to save a copy of the email that arrives to the account and the emails that are sent from the account. You need to create two user accounts in your organization exclusively for this purpose. Ex: backup.in@yourdomain.com and backup.out@yourdomain.com. 

You can forward all incoming emails to the backup.in account by configuring Email Forwarding from the Admin Console. 

The outgoing forward is mainly based on the outgoing forward policy. You can create an outgoing forward policy and configure backup.out@yourdomain.com as the account to be used to maintain a copy of outbound emails. Then you need to apply the policy to the users, for whom you want to have a backup of the outbound emails. Refer here for detailed information about Email Policy. 

When you configure multiple accounts to be forwarded to the single accounts, make sure that the 'Backup' accounts have sufficient storage to handle the volume of emails. 

Email Recovery

The email recovery option lets you recover emails that have previously been deleted by users from their respective email accounts. This feature is especially useful in cases where an employee has left the company, and the emails have been deleted by them, but they need to be viewed for some reasons by the org admin. The admin can choose to recover all the deleted emails for a selected employee, in the specified period. Follow the steps below to recover the required emails:

  1. Login to the Zoho Mail Admin Console.
  2. Go to the Security & Compliance menu, and select Deleted Email Recovery.
  3. Click Add Recovery
  4. Click Select Users and choose the single or multiple users whose emails you'd like to recover.
  5. In the Select recovery duration dropdown, choose the time period within which emails need to be recovered from the specified accounts.
  6. In the Recovery destination folder option, 
    1. Select Same folder if the emails need to be recovered to the folder(s) in which they were previously present.
    2. Select New folder if they need to be recovered to a new folder, and enter a name for this folder.
  7. Select the Recover deleted spam folder emails also checkbox if you want spam emails that were received in the specified duration to be recovered too.
  8. Now, click Add Recovery.
  9. Once you schedule the recovery, you will be taken to a listing where all the scheduled recoveries will be listed. You can check the status of any email recovery here.
  10. Click the Recover deleted emails option.

Email recovery is applicable to both the received and sent emails. The status of completion, the size of recovered emails and other such details can be viewed in the email recovery listing. You can also use the Filter option provided to view email recoveries based on the completion status.

Retry Mails

When emails are sent from your account, in case the recipient server does not accept the emails due to temporary errors, such emails will be moved to Retry queues. The emails will not be bounced back to senders for temporary errors (451.x.x). The mails sent from the domain to external mail servers may sometimes be bounced due to some temporary errors in the recipient servers. Such emails will not be bounced to senders but will queue up in the Retry Mail list. The sender will receive an email with the reason, after 4 hours. 

"Message sending has temporarily failed and would be tried for another x days. Message will be permanently failed if all the attempts are unsuccessful."

The emails will be automatically tried at a predefined interval automatically.

The administrator can view such emails in the retry queue, validate the headers and also remove the retries if required. The list will have the information of the sender, recipient, Last retry time, Reason for delivery delay and also header information. The administrator can manually retry sending by selecting the messages and using the Retry option.

The option is useful when emails to a particular valid domain get bounced due to a temporary server issue at the recipient end. In such a case, the administrator can select all the emails addressed to that domain and Select Retry Sending, which would avoid emails bounced back to the senders.

  1. Login to the Zoho Mail Admin Console.
  2. Go to the Mail Settings menu, and select Retry Emails .
  3. All the emails that are awaiting retry will be listed here, along with the recipient address, last retry time, pending retries, and the reason for failure.
  4. Click on any email in the listing to view the email's headers.
  5. Select the emails in the retry queue on which you'd like to perform an action.
  6. You can choose to either Send or Delete the emails. 

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