Catch-all Setup and Notification Address

Catch-all Address and Notification Address

Catch-all Address

A catch-all email account is an account that captures emails sent to any invalid email addresses of the domain. When configured, the emails sent to any email address related to the domain will not be bounced back. Even the emails addresses to 'non-existing' or 'invalid' email addresses of the domain will be delivered to the catch-all account configured.

The administrator or the users who have access to the catch-all email account can validate the email and resolve any typos in the email address or first name, last name confusions and route the mail to the validated address.

This also helps in preventing any important emails to the domain from bouncing back. 
For example, if a mail is addressed to abc_d@yourdomain.com instead of abc.d@yourdomian.com, the email will not get bounced. It will be delivered to the catch-all mailbox. The administrator or the catch-all account user can easily validate and route the mail to abc.d@yourdomain.com.

‘Catch-all’ further helps to discourage spam emails sent using brute force method to classify the valid and invalid mail addresses of a domain by tracking the emails delivered and bounced back.

Steps to configure a catch-all email address:

To configure a catch-all, you need a valid mailbox within the organization. Create a mail account with the desired email address to use as a catch-all, if it does not exist already.

  1. Log in to the Zoho Mail Admin Console.
  2. Go to the Domains menu, and select the domain for which you'd like to configure a catch-all address.
  3. Go to the Settings tab, and locate the Catch-all Address section.
  4. Select the email address that you'd like to configure as catch-all from the dropdown and click on the tick to Update.

If you have multiple domains, you need to repeat the same steps for all the domains, since catch-all is domain-specific. However, you can set the same account as catch-all for all the domains.

Notification Address

The notification address is the email address to which certain notification emails are sent. These emails include:

  • Group email delivery failure notification, if there is no moderator for the group.
  • Email routing delivery failure or email routing disabled notifications in case of repeated failures.
  • MX Record related warning notifications for the domain.
  • Mail storage related notifications for the domain.

Steps to configure notification address:

To configure a separate notification mailbox, you need a valid mailbox within the organization. Create a mail account with the desired email address to use as notification address, if it does not exist already.

  1. Log in to the Zoho Mail Admin Console.
  2. Go to the Domains menu, and select the domain for which you'd like to configure a notification address.
  3. Go to the Settings tab, and locate the Notification section.
  4. Select the email address that you'd like to configure as a notification address from the dropdown and click on the tick to Update.

If you have multiple domains, you need to repeat the same steps for all the domains, since notification address can be domain-specific. You can also set the same account as notification address for all the domains. If no notification email address is specified, the notification emails are sent to the Super Admin email address by default.

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