Basic Functions in Payments Received

In the Payments Received module, you can find the following types of payments:

Any payment that you receive from a customer can be recorded and applied across their various outstanding invoices.

In this page…

View Payments Received

If you have already recorded payments from your customers, you can view them in the Payments Received module. Here’s how:

View PR

Record Payments Received

When recording payments, you might come across the following cases:

Record and Split Payment

You can manually record payments from customers, and choose to apply it on their outstanding invoices. The payment amount can be split among a customer’s outstanding invoices either in full or in part. Let’s understand this better with a scenario.

Scenario: Patricia receives a payment of $500 from her customer Brandon, who has 2 outstanding invoices whose values are $300 and $450, respectively. Patricia can split the payment of $500 into $300 for the first invoice (full amount) and $200 for the second invoice (partial amount). So, the second invoice will still have a balance of $250 to be paid.

Over Payments

The total amount you receive from any customer can be applied across their various outstanding invoices. If you’ve not applied the whole amount, you can save the balance amount as an over or excess payment. Let’s understand this better with the help of a scenario.

Scenario: Patricia receives a payment of $1000 from her customer Brandon. She records a payment and splits only $898 of that amount to apply it on different outstanding invoices of Brandon. Now, she still has $102 remaining ($1000 - $898). She can record this as an excess payment.

Pro Tip: Payments which have over/excess payments will have different values for the Amount and the Unused Amount in the Payments Received page.

To record payment for a customer:

View PR
Fields Description
Customer Name Select the customer from whom you are receiving the payment.
Amount Enter the total payment received from the customer. Check the box Pay full amount to record the full outstanding payment for the customer.
Deposit To Choose the account to which the payment gets deposited to.
Tax Deducted If the customer has deducted tax, mark this box and choose the account which tracks the tax.
View PR

Insight: You can view the amount used for payments and the available balance (amount in excess) from the Total section.

View PR
Fields Description
Amount Received Total amount received from the customer.
Amount used for payments Amount applied on the invoices.
Amount in excess Any excess payment by the customer, i.e. the amount that is not applied on the invoices.

If you have any amount in excess, i.e. you haven’t applied the whole amount on the invoice(s), you can choose to save it as an over payment for the customer.

Refund Payments

If you have recorded an advance from a customer, you can choose to refund that amount in full or in part. Here’s how:

Refund Payment

Import Payments Received

If you already have a list of all the Invoice Payments or Retainer Payments of your customers, you can import them into Zoho Books in the CSV, TSV or XLS format.

To know the format of the import, i.e. the columns and data to be included in the import file, you can download the sample import file which we’ll be looking at in the steps below.

Import PR

Insight: The file size cannot be more than 1 MB.

Insight: Character Encoding is used to pair numbers with characters. By default, the Unicode Transformation Format (UTF-8) encoding is used which supports a wide range of characters that go beyond 8 bits.

Insight: The Field Delimiter is used to separate two values in a row. While importing payments received, the default file delimiter is comma (,).

Import PR Import PR

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Functions in Payments Received


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