Culture conflict: lessons from the remote work revolution
Switching to remote or hybrid work has panned out well for many organizations, but the long-term erosion of work culture is creating challenges.
Artificial intelligence: the new frontier for CX
Innovation in AI has evolved both the opportunities and the challenges of delivering a great customer experience.
How CIOs can position their brands for success in any economy
Through strategic investments in people-centric technology, CIOs can help reduce costs, drive revenue, and maintain a culture of innovation in times of economic uncertainty.
Implementality, Episode 4: Two simple software automations that deliver significant time savings
Dialing in your Zoho implementation can be as simple as taking advantage of existing automation options.
The trends that mattered in 2022, and will in 2023
Business software continues to evolve toward fast, scalable AI-powered cloud solutions, while consumers push brands further on metrics of corporate responsibility.
Improving alignment between sales and marketing teams
By aligning the efforts of sales and marketing teams, businesses can increase lead conversions through an enhanced buyer experience—even as opportunities for customer interaction decline.
The case for customer performance indicators
Substituting customer performance indicators for KPIs can help organizations drive a more customer-centric focus at every touchpoint.
Building an org-wide data product management process
Enterprises require data strategies to maintain competitive growth and productivity, and the first step is an org-wide overhaul of how data products are managed.
Implementality, Episode 3: How data governance can make or break your software stack
Transparent data can be especially vulnerable to corruption, misinterpretation, and inefficiency. A proactive, systematic approach to governance maintains the best balance of availability and integrity.
Where mesh meets fabric: Getting the most out of enterprise data products
To balance the benefits of data centralization with business domains' unique needs, organizations need a fresh approach to sharing data products and solutions.
Overcoming customers' digital fatigue
As engagement with digital content declines, and the cost of digital advertising rises, marketers must revisit their strategies to form meaningful and effective connections with consumers.
The hidden costs of shadow IT
Record numbers of employees are using unapproved apps to get their work done, but the costs of this practice to organizations can far outweigh any efficiency gains.
Optimizing flat hierarchies in the era of DX
Flat organizational structures took tech by storm, but their continued agility demands unprecedented data transparency and democratized decision-making.
Implementality, Episode 2: Building a software ecosystem that communicates
Disconnected software implementations can negatively impact an organization's workflows for years, but it's not too late to leverage app integrations to turn your existing implementations into an effective ecosystem.
The high demand for low code
Low-code and no-code platforms offer benefits beyond the scope of DX, from security and agility to the bottom line.
Leveraging support analytics for better CX across departments
With the unique vantage point provided by customer support analytics, organizations can bolster their efforts to provide high-quality, personalized experiences across departments.
Implementality, Episode 1: The right (and wrong) way to onboard a new piece of software
Implementing new software at scale requires planning and methodical execution. A roadmap for the rollout sets organizations up for a smoother experience down the road.
The latest trends in business intelligence software
SaaS, interactive visualizations, and data preparation are poised to change the game for business intelligence.
How to build the most effective customer journey
Being intentional about the way you design your customer journey can pay off in higher conversion rates, more satisfied customers, and a healthier bottom line.
