Enterprise

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634
6 minutes

Implementation trends

Where mesh meets fabric: Getting the most out of enterprise data products

To balance the benefits of data centralization with business domains' unique needs, organizations need a fresh approach to sharing data products and solutions.

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865
5 minutes

Operational tactics

Overcoming customers' digital fatigue

As engagement with digital content declines, and the cost of digital advertising rises, marketers must revisit their strategies to form meaningful and effective connections with consumers.

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928
5 minutes

Implementation trends

The hidden costs of shadow IT

Record numbers of employees are using unapproved apps to get their work done, but the costs of this practice to organizations can far outweigh any efficiency gains.

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878
6 minutes

Executive strategy

Optimizing flat hierarchies in the era of DX

Flat organizational structures took tech by storm, but their continued agility demands unprecedented data transparency and democratized decision-making.

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367
1 minute

Operational tactics

Implementality, Episode 2: Building a software ecosystem that communicates

Disconnected software implementations can negatively impact an organization's workflows for years, but it's not too late to leverage app integrations to turn your existing implementations into an effective ecosystem.

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716
5 minutes

Implementation trends

The high demand for low code

Low-code and no-code platforms offer benefits beyond the scope of DX, from security and agility to the bottom line.

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579
5 minutes

Operational tactics

Leveraging support analytics for better CX across departments

With the unique vantage point provided by customer support analytics, organizations can bolster their efforts to provide high-quality, personalized experiences across departments.

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903
1 minute

Operational tactics

Implementality, Episode 1: The right (and wrong) way to onboard a new piece of software

Implementing new software at scale requires planning and methodical execution. A roadmap for the rollout sets organizations up for a smoother experience down the road.

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935
4 minutes

Implementation trends

The latest trends in business intelligence software

SaaS, interactive visualizations, and data preparation are poised to change the game for business intelligence.

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1.3K
3 minutes

Operational tactics

How to build the most effective customer journey

Being intentional about the way you design your customer journey can pay off in higher conversion rates, more satisfied customers, and a healthier bottom line.

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531
3 minutes

Implementation trends

Implementation of a new CRM should be easy

When CRM implementations fail, it's often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in.

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