Support your customers throughout their journey.

Help desk software for tourism and hospitality.

40+ million users worldwide trust Zoho to run their businesses

  • Rayna tours
  • Dream hotel group
  • Tugo travel insurance
  • The Houstonian hotel club and spa
  • Red tag travels
  • Falkensteiner hotels and residences

Zoho Desk is the perfect help desk solution for your business.

When they're evaluating options

Answers to every FAQ

Empower your customers to find answers on their own. You can create an FAQ page to provide solutions to common questions like, "How can I make a reservation?" or "What are the nearby attractions here?" or even "Where's the nearest ATM?"

Zoho Desk

Provide solutions, ASAP

ASAP is an embeddable help desk that your customers can access right from your website or mobile app. They can browse your knowledge base for helpful articles, ask the user community, and even raise a ticket without having to leave your website or app!

Zoho Desk

Question? Just call Zia

Zia is an AI-powered help desk assistant your customers can speak to or chat with from your website or mobile app. Zia processes their questions and automatically answers them based on content from your knowledge base.

Zoho Desk

When they confirm the booking

Context from every channel

If your customers are faced with questions or problems just as they are about to confirm their stay, they can immediately reach out to you via multiple channels, be it email, phone, live chat, or social media. Zoho Desk brings all these conversations to one screen so that your agents are never overwhelmed.

multichannel support

Bring CRM data to your Desk

Zoho CRM is your one-stop database solution for managing all your prospects and customers. By integrating Zoho Desk with Zoho CRM, you can find out when a lead raises a support ticket, and respond right from the CRM interface. Your support agents can view tickets from prospects and notify sales reps to step in when required.

auto-suggest

Respond in a click with Snippets

Save your most common responses as Snippets and deploy them with simple keyboard shortcuts. This way, you can send out faster responses to each customer the minute they reach out to you. And once their queries are sorted, they can go ahead with making a booking with your business.

When they check-in

Know your customer

As soon as your guests step into your property, you can anticipate their needs and deliver appropriate service. Zoho Desk's contextual ticket views show you vital customer information as well as an interaction history and a timeline of every ticket raised. Use this information to deliver more personalized responses and make every customer feel special.

web helpdesk software

Collaborate with ease

Make your guest's interaction with your property seamless. Information can be transferred between teams like the concierge and room service inside the help desk software. Departments can tag each other with just an @mention, and you can add certain staff as Light Agents to step in and solve the issue when necessary.

Ticket management software collaboration with teams

Get the details right

Do you often receive special requests from your guests that require a lot of messy coordination? This won't be a problem with Zoho Desk. You can assign tickets directly to the team concerned, and even automate this assignment process. The appropriate teams can proceed to work on the tickets without any room for confusion.

Zoho Desk

When they stay at your property

To each their own

Your guests might have issues that need to be handled by different departments. When each department has its own style of working, having to share common resources might lead to a lot of frustration and misunderstanding. This is why Zoho Desk gives you multiple departments, and each department gets its own help center, complete with dedicated agents and channels.

Zoho Desk

Respond on time, every time

Good customer service involves timely responses and effective resolutions. Create SLAs for individual accounts in Zoho Desk that will trigger escalations if the response or resolution time are breached. This way, each guest receives a response without having to wait too long, and your team can improve their response times.

Zoho Desk

Notify your stakeholders

Nobody likes to be left waiting without news. This is why Zoho Desk gives you the power to notify your customers about any progress made on their tickets. Agents can set notifications for themselves as well, so that they can stay on top of every activity related to your ticket. You can customize these notifications if you like.

Zoho Desk

When they check-out

Create meaningful relationships

Happy customers make for great advertisement! The Community is an online forum for your customers and potentials to interact with each other. They can answer other users' questions and post their own as well.

Zoho Desk

Leave them feeling happy

Send out a customized questionnaire every time you resolve a ticket. You guests can leave happiness ratings and give feedback as well. Nothing like constructive criticism to improve your business! This will also help you develop referrals for future travellers.

feeling happy

Reach out to them quickly

The minute your guests tag you in a tweet or send you a DM, you can respond to them. There's a dedicated social network module in Zoho Desk which brings you public posts and private messages from Facebook and Twitter.

social media integration

Evaluation

When they're evaluating options

Answers to every FAQ

Empower your customers to find answers on their own. You can create an FAQ page to provide solutions to common questions like, "How can I make a reservation?" or "What are the nearby attractions here?" or even "Where's the nearest ATM?"

Zoho Desk

Provide solutions, ASAP

ASAP is an embeddable help desk that your customers can access right from your website or mobile app. They can browse your knowledge base for helpful articles, ask the user community, and even raise a ticket without having to leave your website or app!

Zoho Desk

Question? Just call Zia

Zia is an AI-powered help desk assistant your customers can speak to or chat with from your website or mobile app. Zia processes their questions and automatically answers them based on content from your knowledge base.

Zoho Desk

Booking Confirmation

When they confirm the booking

Context from every channel

If your customers are faced with questions or problems just as they are about to confirm their stay, they can immediately reach out to you via multiple channels, be it email, phone, live chat, or social media. Zoho Desk brings all these conversations to one screen so that your agents are never overwhelmed.

multichannel support

Bring CRM data to your Desk

Zoho CRM is your one-stop database solution for managing all your prospects and customers. By integrating Zoho Desk with Zoho CRM, you can find out when a lead raises a support ticket, and respond right from the CRM interface. Your support agents can view tickets from prospects and notify sales reps to step in when required.

auto-suggest

Respond in a click with Snippets

Save your most common responses as Snippets and deploy them with simple keyboard shortcuts. This way, you can send out faster responses to each customer the minute they reach out to you. And once their queries are sorted, they can go ahead with making a booking with your business.

Check-in

When they check-in

Know your customer

As soon as your guests step into your property, you can anticipate their needs and deliver appropriate service. Zoho Desk's contextual ticket views show you vital customer information as well as an interaction history and a timeline of every ticket raised. Use this information to deliver more personalized responses and make every customer feel special.

web helpdesk software

Collaborate with ease

Make your guest's interaction with your property seamless. Information can be transferred between teams like the concierge and room service inside the help desk software. Departments can tag each other with just an @mention, and you can add certain staff as Light Agents to step in and solve the issue when necessary.

Ticket management software collaboration with teams

Get the details right

Do you often receive special requests from your guests that require a lot of messy coordination? This won't be a problem with Zoho Desk. You can assign tickets directly to the team concerned, and even automate this assignment process. The appropriate teams can proceed to work on the tickets without any room for confusion.

Zoho Desk

Stay

When they stay at your property

To each their own

Your guests might have issues that need to be handled by different departments. When each department has its own style of working, having to share common resources might lead to a lot of frustration and misunderstanding. This is why Zoho Desk gives you multiple departments, and each department gets its own help center, complete with dedicated agents and channels.

Zoho Desk

Respond on time, every time

Good customer service involves timely responses and effective resolutions. Create SLAs for individual accounts in Zoho Desk that will trigger escalations if the response or resolution time are breached. This way, each guest receives a response without having to wait too long, and your team can improve their response times.

Zoho Desk

Notify your stakeholders

Nobody likes to be left waiting without news. This is why Zoho Desk gives you the power to notify your customers about any progress made on their tickets. Agents can set notifications for themselves as well, so that they can stay on top of every activity related to your ticket. You can customize these notifications if you like.

Zoho Desk

Check-out

When they check-out

Create meaningful relationships

Happy customers make for great advertisement! The Community is an online forum for your customers and potentials to interact with each other. They can answer other users' questions and post their own as well.

Zoho Desk

Leave them feeling happy

Send out a customized questionnaire every time you resolve a ticket. You guests can leave happiness ratings and give feedback as well. Nothing like constructive criticism to improve your business! This will also help you develop referrals for future travellers.

feeling happy

Reach out to them quickly

The minute your guests tag you in a tweet or send you a DM, you can respond to them. There's a dedicated social network module in Zoho Desk which brings you public posts and private messages from Facebook and Twitter.

social media integration