Keep it short and simple.
One question. Two rating options. Clear insights.
Ask your customers a simple question and follow it up with two easy options to pick from. Customers can also give additional feedback, so you can get clear happiness insights with reasons to back them.
Who said what. And when.
Organized by customer, account, ticket and agent.
All ratings from customers are aggregated automatically in a single place. See them grouped by customer, account, ticket and agent. You can also compile custom reports with happiness ratings in the criteria.