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Help yourself to Zoho Desk
Multi-brand Help Center
Customize your Help Center completely for each brand you support, and set up different Knowledge Base Articles for every brand.
With HTML and CSS, you can mimic the look and feel of your website on your self-service portals.
Map your Help Center to your own domain and make it a true extension of your brand.
Decide who can access your Help Center by allowing public access or by requiring visitors to set up accounts.
(Self) Service with a smile
Repository of articles
Not every issue needs an agent's presence to be answered. By creating a repository of articles and FAQs in the knowledge management system, customers can find their own answers without waiting for an agent.
Forums and Communities
Enable your customers to engage in discussions with each other and with your company. With Communities and forums, customers can ask and answer questions and share ideas on a common platform.
When customers require a more elaborate solution, they can submit their tickets from the Help Center, and keep an eye on the ticket status from the same interface.
Knowledge, now seeks you.
Auto-Suggest from Zoho Desk helps agents answer tickets a lot faster. It pulls up relevant articles from the KB based on keywords in the ticket. Agents can just paste the article or the link and hit send.
Use meta titles, keywords and descriptions and make your support page easy for search engines to locate.
Help Center reports
Monitor and analyze your customers' self-service patterns and engagement levels with built-in reports, and create your own dashboards just as easily.