In the world of Internet, online Customer Support has become an integral part of the organizations' business process. Customer Support is an important activity in all types of product and service industries. In general, case trouble tickets are used to capture customer feedback on various types of issues that arise after purchasing a product or service from your company. Sometimes customers provide good feature requests using this platform, that may be useful when developing future product or service enhancements.
Profile Permission Required: Access to the Cases Tab that includes View, Create, Edit and Delete permissions.
Typical Case Management Process
In Zoho CRM, cases can be generated through telephone, E-mail, or Website. In addition, you can also generate cases from customer specific e-mails in Microsoft Outlook using the Zoho CRM Plug-in for MS Outlook. See Also Plug-in for Microsoft Outlook