33 Replies to “SecurePass Email: confidential and password-protected email”

    1. Hello Maria,

      Can you please contact our support team by mailing us at support(at)zohomail(dot)com. Our support team will help you resolve the issue.

  1. Nice new feature! ?
    Zoho mail keeps getting better and better.

    Not quite sure why there has to be a second email with a separate code – since the receiver is one and the same, could it not be done in 1 email (link)?

    Idea: Making SecurePass emails visible for one single view (in addition to 1 day, 1 week, …) would be great to send out passwords to clients ^?^

    Thank you Zoho Team for your awesome service! ?

    1. Hi Ben!

      Thank you for trying out the feature and letting know your feedback. We’ve communicated your suggestions to our development team. The idea of viewing the SecurePass emails only one time is really a good one.

      We’ve added that to our roadmap and will keep you updated on that.

  2. Dear Zoho support team

    kindly note that I’m facing an issue with sending and receiving emails for the below for 3 days ago, please advise how to solve it.
    info@easyexpress.info
    Regards

    1. Hi Abeer!

      We regret your inconvenience. As we checked from our end, it seems that the MX records for your domain are not verified with Zoho yet. Please refer to this help page to add your MX records.

      Feel free to reach out to us at support(at)zohomail(dot)com if you couldn’t resolve this issue. Our support team will assist you to resolve it.

  3. Hi! Thank you very much for creating this feature. It is very needed. I have tried it and I wanted to give some feedback if I may. I think it is great as is, but would be even better if it had more options. Specifically, if you could choose to send a code by text or email or just set up a password before sending. Also, if you could choose whether or not the password holder can copy, download, print before sending. Just some thoughts that would make it even better and extremely useful. As a general note, I absolutely LOVE Zoho mail! So thank you for all your work to make it the best email provider I’ve ever used.

    1. Hello Myra!

      Thank you so much for trying out the feature and the kind words! We’re happy to know that you love Zoho Mail and our new feature.

      We have communicated your feedback to our development team and they’re looking into the possibility of implementing it. We’ll keep you updated on that!

  4. Useless for me, unless the recipeint can download attachments. That would be nice.

    1. Hello Peter,

      As of now, we don’t support the download of attachments from a SecurePass email as it has been developed to prevent people apart from the intended recipient to have access to the content of the email.

      We have communicated your query to our technical team and we’ll keep you updated on it.

    2. Attachment can be provided via link inside email. That’s the way how “attachments” should be done in email anyway.

  5. no puedo recibir ni enviar correos, quizá es por pago pero la persona con quien contactaba no responde o cambio de numero, porfavor su apoyo es urgente

    1. Hey Martin!

      Good day! We regret that you’re facing this issue.

      When we checked from our end it seems that your domain has expired. You can check the same using this link. Once you activate your domain and re-verify it with Zoho Mail you should start receiving your emails without any issues.

      If you need any help regarding the same please write to us at support(at)zohomail(dot)com.

  6. Tried the feature this morning but recipient never received an email with a passcode for the message.

    1. Hi Lynne,

      It’s good to know that you’ve tried out the feature.

      Please ask the recipient to check their Spam folder for the email with a passcode and ask them to remove the email address from Spam. If the issue still persists please write to us at support(at)zohomail(dot)com.

  7. Hi,

    If the recipient replies to my password protected email, is it still secure when it’s sent to me?

    1. Hello Cyril!

      Yes, if the recipient is also a Zoho Mail user. They can password protect the reply the same way it’s done for a new email.

      If the recipient is not a Zoho Mail user the replies cannot be password protected as it’s done in Zoho Mail. They can use the option provided by their email service provider to send a confidential email.

  8. Hello Zoho,

    Would be good as a paid user of zoho one to remove the advertising below you add in emails :

    SecurePass is a feature in Zoho Mail using which you can send highly secure, private, and confidential information via email to your contacts. You can set a validity period for these emails and further secure them by restricting actions like Print, Forward, and by disabling tracking. Find out more.

    Possible ?

    Best

    1. Hey Seb!

      We’ve communicated your query to our development team. We’ll update you regarding the same as soon as possible.

  9. It’s a nice feature. But it looks like the replies are not password protected anymore. It’d be great if all major email services agree on a standard for a streamlined experience. 🙂

    1. Hi Lin!

      Thank you so much for trying out the feature.

      You can password protect your replies the same way you do it for a new email. To password protect your replies, click the SecurePass icon in your reply compose window and click Apply after choosing the expiry date. Your replies will also be password protected.

  10. This is great! Thank you for adding this to our service. I also like the answers you gave others here, so I won’t add anything more at this time. Not until I’ve used it and see how it works.

    1. Hello Laura!

      Thank you so much! Do try out the feature and let us know your feedback.

  11. Is there any option to leave out the following:
    “They also cannot download, print, or copy and paste the email content.
    After the set expiry date, the email’s contents will no longer be accessible to the recipients.”

    What if I just want the transmission to the recipient to be secure, without imposing these extra restrictions on them??

    1. Hello Terry!

      As of now, we don’t have an option just to password protect the email without any restrictions. Your emails are secure at rest and transit when sent using Zoho Mail as we use TLS and S/MIME to encrypt your emails.For more information refer here.

      Please feel free to mail us at support(at)zohomail(dot)com in case you have any queries, suggestions, or feedback.

  12. Interesting feature, thank you!
    The email cannot be printed, but doing a screen capture and printing it is possible, but I guess there is no way to prevent that?

    1. Hi Susan!

      Thank you for trying out the feature.

      Yes, we prevent the recipient from printing, downloading, or forwarding the content of the email. Sadly, taking screenshots of the content can’t be prevented.

  13. BOM DIA!
    MEU E-MAIL NÃO ESTA ENVIANDO E NEM RECEBENDO MESAGEM E ODOMINIO JA FOI PAGO.

    1. Good day, Caroline.

      We regret your inconvenience. Please mail us at support(at)zohomail(dot)com. Our support team will help you resolve the issue.

  14. So, the password is sent to the receipient through an email? Is there no option to send it out-of-band (if the sender wants to send it through Signal or WhatsApp, etc.)?

    1. Hello Curious!

      Yes, as of  now, we email the passcode to the recipient. We’re working on options to send it via SMS or WhatsApp, and those will be available soon.

      1. This is great!

        Can passcode be created and shared via Zoho Vault automatically?

        1. Hi Dilawar,

          We’re exploring the option of sharing the passcode via Zoho Vault. We will keep you updated on that.

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