The survey content will be loaded according to the browser's language preference. This helps for better internationalization and improved user experience for target users in different countries or regions.

From now on, the From Address can be set by the user. The listed email addresses will be based on DKIM-verified domains on the portal setup page.

The "Get Notified" field in the 'Save and Continue later' popup will be pre-filled (if present) with the Respondent's email address or email question response for respondents.

Users can now translate the survey in 2 new different ways in addition to Google Translate.

• Using Spreadsheet:
  • Users can export the survey contents as a spreadsheet and can translate them on their own or by sending the spreadsheet to their translators. After translation, they can import the translated spreadsheet into the survey to add the new additional language.
  • To add new content to the survey or modify the existing content for a specific language, users can export the content as a spreadsheet by clicking the dropdown menu of the respective language, translate/modify the contents in the spreadsheet and upload them back.
  • Translating the content through a spreadsheet is rich-text supported (images, videos and hyperlinks excluded).
• Using Editor
  • Customers can add a new language by translating the survey contents manually in our translation editor.​

Note: 

Users of China DC will not be able to use Google Translate going forward. Instead, they can use one of the above-mentioned ways to translate.

Add-ons to Additional Languages:

• Customers can now view how much survey content is translated using translated percentage. 
• Customers can now disable/enable the additional languages. 
• Customers can now change the order in which the additional languages are to be displayed.

Behaviour Change

The Language bar in the Additional language's preview has been removed.

For the comment field and long answer questions, character count will be displayed below the text area box in the live form.

Customers can now upload images of their choice through the Custom representation option available for NPS questions. The representations can be added in two ways:

• Custom
  • 11 custom images can be uploaded
  • Customers can upload one image and apply it for all 11 representations or, upload an individual image for each of the representations
• Range
  • The 3 ranges are Detractors, Passives and Promoters
  • The 3 ranges can be represented by uploading 3 images

Note:

• Only JPG, JPEG, PNG and GIF formats are supported.
• The maximum image file upload size is 50KB.
• When the image gallery is opened from NPS Custom Representation Popup, only the images that are less than 50KB will be displayed.

Zoho Survey has added a new language, Kurdish (Sorani), to its translation feature.

The values in the matrix dropdown question column values have been presented in a single column so far. These values are now separated as new columns in Excel, CSV, Zoho Sheet, and Google Sheets integration for improved understanding.

Users can now create multiple fields in file upload questions and configure separate validations for various file types in each field. The field validations include the following:

• File format: All predefined formats like images, documents, spreadsheets, multimedia, and custom formats, per the file extension.
• File size: To customize the file size, users can set the minimum and maximum size, from 1 KB to 10 MB.
• File upload limit: To customize the file count in each field, users can set the minimum and maximum count of files per field, with a maximum of five files per field.

• A new customization option called "Data dimension" has been added under the customization section of the summary report. Users can now separate tables and charts into different dimensions. It's available for matrix questions for which users can convert tables and charts from 3D to 2D to 1D, and vice versa.
• Matrix questions that support data dimensions are: 
  • Matrix dropdown and matrix grid questions convert tables and charts into all dimensions.
  • Matrix choice (one), matrix choice (many), matrix rating scale, matrix star rating, ranking, image star rating, and boolean questions have limited options and convert tables and charts into 2D and 1D.

• The Subject field in Email Distribution has been saved as a part of the Email Template.
• Insert Variable has been provided for the Subject field in Email Distribution to allow merge tags in Email Subject.

You can now export responses as a spreadsheet for individual open-ended questions, matrix grids, matrix textboxes, continuous sums, multiple textboxes, full name and contact information questions, additional comments, other fields, custom variables, and respondent variables. Read more...

• Question Display Logic, Answer Display Logic, and Page Skip Logic have been enhanced to support matrix dropdown questions, and the Answered/Not Answered conditions in file upload questions.
• The Buy Responses feature now includes Norway with the demographics: Gender, age, marital status, employment status, and industry sector.

• For surveys with more than one NPS question, you'll now find the overall NPS in the Special Statistics section of your summary of responses. The NPS for each response will be available in individual responses.
• Question Display Logic, Answer Display Logic, and Page Skip Logic have been enhanced to support Other option, Other Option Value, and Matrix type questions.
• You can now change the language in the product UI without having to change the country in your Account Settings.

• You can now export portal and department audit logs in CSV and spreadsheet formats.
• Portal and department admins can now manage the exported files within Setup> Portals and Setup> Departments respectively.

The conditions in Settings, Trigger Emails, and Filter now supports matrix dropdown questions. 

You can now transpose or swap rows and columns in the two-dimensional charts for matrix questions. Read more...

You can now clone default reports and trend reports. Read more...

You can now encrypt custom fields and apply ePHI labelling in the following question types: Full Name, Contact Information, Multiple Textbox, Matrix Textbox, and Matrix Grid. Read more...

We support using the custom domain survey link in Zoho CRM if you've configured a custom domain link in the survey. For existing templates, you can always edit and save the custom domain link. Read more...

• Audit logs can now be exported into spreadsheet format.
• You can now enable question-wise progress bar in pop-up surveys. 

You can mark selected fields as health information and all ePHI fields will be encrypted, by default. Read more...

• Audit logs can now be exported in CSV format. Read more...
• The Summary of Responses has been enhanced to support Sort Option values (Lowest Value, Highest Value) in the "Other field".
• Logic conditions now support two new operators: Has one of the following and Doesn't have one of the following.
• For Survey end page redirection, you can now add a direct value of the dynamic parameter through the Survey End Page > Redirect to a new page > Dynamic Parameter > Add Parameter. Read more...
• Matrix dropdown questions now support Insert Variable within the builder (question message, page title and description), Settings, and CRM integration.

• The Summary of Responses has been enhanced to support more in-chart customizations.
  • We now support Row wise chart color customisation option for all Matrix questions.
  • The Vertical bar with weighted average has been set as the default chart configuration for the Rating scale questions.
  • The field label for Comments can be customised.
• The NPS question has been enhanced to support representations like Smileys, Boxes, Circles, Rectangle, and Custom images other than numbers.
  • The default color combination has been changed to Red, Orange, Yellow and Green.
  • New charts like the Vertical bar and Horizontal bar are now supported along with the Meter gauge chart.
  • Metrics like Score, Response distribution and Frequency distribution are now supported.
• You can manage all the app integrations (Zoho Sheet, Zoho CRM, Zoho SalesIQ, Deluge, Facebook, and Google Sheets) on a single page under the Setup section in Setup - Apps & Services, which was previously available in Hub/Launch.
• You can now clone custom reports, cross-tab reports, and trend reports.

• The Date/Time question has been enhanced with the following updates:
  • Prepopulate current date
  • Validation based on the current date
  • Date field validation based on the current date in matrix textbox, matrix grid, and multiple textboxes questions
• Filter responses based on the user's current date
• You can now use answer display logic to apply the question's condition to its comment field as well
• The question display logic now supports two new operators – displayed/not displayed for all questions (including contact information), full name, and heading/description
• You can now map the respondent variable in pop-up page data, along with the custom variables in the pop-up survey setup.

• The Summary of Responses has been improved with more chart customizations.
  • Stacked vertical bar and Stacked horizontal column charts are now supported for Multiple choice (many answers) and Image multi-selection questions.
  • The question label has been changed to text area instead of the text field.
  • 0 is now supported in Decimal values.
• Answer display logic has been enhanced to support answer fields and additional comments in all multiple text field questions (Contact Information, Full Name, Continuous Sum, Multiple Textbox), and Boolean questions (labels and comments).

• The Insert Variable function within Trigger Emails has been enhanced to support question comments, question-wise score, response start time, response end time, IP address, collector ID, collector name, time taken to respond, and response status.
• The variables available within Trigger Function have been expanded to support question comments, page-wise score, respondent score, collector name, and time taken to respond.
• The Preview and Review pages now support an option to show hidden questions.
• The answer display logic feature can now be used in all matrix type questions' (including Ranking and Image Star Rating questions) row, column, not applicable, and additional comments fields.
• Conditions now support Answered/Not Answered options on Comments and Other Option properties of a question.
• The Summary of Responses has been improved with more chart customizations.

• The Invite Reviewer feature has been enhanced to add review comments on the survey header, pages, footer, buttons, introduction page, password page, and terms and conditions.
• Preview and Review pages have also been updated to choose to ignore validations.
• The Insert Variable feature within the Settings section has been enhanced to support question comments, question-wise score, individual response URL, response start time, response end time, IP address, collector ID, collector name, and time taken to respond.
• Setup roles and permissions have been enhanced to configure Allow (or) Read-Only permissions for the department resources—tags, themes, and images.
• Conditions within Settings, Trigger Emails, and Filters have been enhanced to support Ranking, Matrix Grid, and Matrix Textbox questions.

• You can now customize the close, minimize survey pop-up actions, and hide the window based on a unique response restriction.
• The Summary of Responses now supports new chart color customizations.
• You can now edit and reset the question labels for questions and add descriptions for questions in charts. You can also edit and reset the choice labels for questions.

• Custom variable types now support Date, which comes with customizable date formats.
• The Invite Reviewer feature has been moved from 'Advanced options' to the 'Review' section within Preview. You can now view and post review comments in Preview. Also, reviewers can now see the full preview of the survey during the review. Read more...
• The insert variable option within the builder question editor now supports page-wise scores.
• The insert variable option within the page title and description now supports question comments, question-wise score, page-wise score, and collector name.

• You can now adjust the height of the pop-up survey, either as a fixed height or based on the question's height. Read more...
• The Insert Variable option within the builder now supports question score, comments, and collector name. Read more...

• The mandatory question error message field in the builder has been expanded to support 255 characters.
• New conditions have been added in Settings, Trigger Emails, and Filter.
• You can now choose between two conditions (matches/contains) for validating the regular expressions in Short Answer questions. Read more...
• The Short Answer fields available in the Matrix text box, Matrix Grid, and Multiple textbox questions also support regex validation now.
• You can now set up a custom text in Settings for minimized pop-up surveys. Read more...
• You can now clone permissions in Setup> Role Management. Read more...

• You can buy responses from select audiences in New Zealand as well.
• You can map page-wise scores in Zoho CRM and Webhook integrations.

• Page Skip Logic now supports multiple logic conditions. You can now add more than one condition using And/Or in page skip logic. Read more...
• You can now buy responses from select audiences in UAE, Argentina, and Colombia. Read more...
• You can now add a specific time to the survey end date. Read more...
• Mapping options for Zoho CRM and Webhook integrations have been updated with new items. Read more...

You will now find Answered/Not Answered conditions for File Upload and Signature Questions in Settings, Trigger Emails, and Filter.

You can now set up invitations and reminders in email distribution in the following ways:

• Can be scheduled on a particular date and time.
• Can be automated periodically (daily, weekly, monthly, or custom interval). Read more...

• You can now duplicate themes you have created.
• "Comments" fields for close-ended questions are available in CRM and Webhook integrations as well.
• Matrix textbox question supports CRM integration and piping.

• You can now create cross-tab reports with multiple columns. Charts and tables will be shown for each row and column.
• Cross-tab columns will now support open-ended and matrix type questions, except for matrix dropdown, matrix textbox, and text field (heading/description).
• You can also now share and schedule cross-tab reports. Read more...

You can now attach individual responses as PDFs in your CRM records.

It's now possible to export individual responses as PDFs when you view responses in CRM.

You can now view the average rating of all the rating questions in your survey.

Analyze the combinations options chosen by the respondents from most popular to least popular for checkbox multiple-choice question type with TURF (Total Unduplicated Reach and Frequency) Analysis. Read more...

Users can make any edits and modifications required in responses collected through offline mode. 

You can filter out your responses based on the languages you have translated your surveys into. The responses collected in the languages selected will be shown as a customized report.

You can now attach the PDF of an individual's response while setting up an email trigger. 

You can choose to include "not applicable" as an option for all types of rating scale questions.

Select exclusive options for Multiple Choice (Many Answers). This option will restrict respondents from picking another option if they have already picked an exclusive option.

Share the reports in the languages you've translated your survey to. You now have an option to share the report in multiple languages simultaneously. Read more...

Save your survey report in your Zoho Sheet workspace and access it anytime. 

When sharing a report you can choose which questions should be displayed for the individual responses. This can include all the questions, the shown questions or the answered questions. Read more...

Users can now pull data from our newly integrated applications: Eventbrite, Shopify, and Zendesk into their surveys. This can be done by customizing the URL based on the data available in these applications. Read more...

Customized end pages used for a survey can now be applied to the offline survey as well. Read more...

Bullets and numbering can be added to all questions, page descriptions, customized end page messages, email messages, closed survey, and disqualified page messages. Read more...

For mandatory matrix choice questions, you can choose the required number of rows and columns that need to be answered by the respondent. Read more...

Enable auto-upload, where the responses collected from offline surveys will be automatically uploaded when connected to the internet. You can also enable kiosk mode for your offline surveys, and have them taken from the same device. Read more...

You can now add a call link, which you will find in the insert link of a question type. You can also embed videos into your questions. Read more...

The custom variable data collected from email distribution will be displayed under individual responses in the reports section of your survey. Read more...

Add name, email, and other customer variable data to the body of your email in the email distribution feature. Read more...

You can configure the PDF name, paper size, and orientation while exporting the report. PDFs for individual responses can be exported to a translated language. Read more...

You can now add the name of the sender in the email distribution and trigger email features. Read more...

You can now share a preview of your survey with a colleague or friend and ask for suggestions or corrections to be made before launch. Read more...

With the latest feature update, you can send reminder emails to people who have not responded to your survey in the email distribution feature. Read more...

Our latest update in the custom domain feature lets you add a favicon for your domain. Read more...

Make sure you get the right answer to your multiple choice questions. You can now add "at least," "at most," "exactly" or "between" to specify the number of choices required. Read more...

An enhancement in reports now displays labels for line chart data by default. Read more...

The latest feature update supports adding page scoring in the triggered email's subject and message. You can add page scoring in your end page custom messages, too. Read more...

The latest feature update allows you to add open-ended questions to your survey while purchasing responses based on your target audience. Read more...

You can now include a date range in the calendar type question so that respondents can select a date within a specified range. Read more...

You can now change the From email address, apply new filters to see who has opened or unopened your emails in the Recipients list, and also download the list of filtered recipients in a CSV format. Read more...

You can now change the From email address while setting up an email trigger. Read more...

You can now use our export PDF feature even on our basic free plan. Read more...