Question Types

Multiple choice – only one answer

Information about this question type
This question type displays a list of choices you define. Respondents can select only one answer or choice. You can also include an "other" choice field to prompt the survey respondents to enter their own answer if none of the defined choices are applicable to them.
Example
Multiple-Choice-One-Answer

Multiple Choice – Multiple answers

Information about this question type
This question type displays a list of choices you define. Respondents can select more than one answer or choice. You can also include an "other" choice field to prompt the survey respondents to enter their own answer if none of the defined choices are applicable to them.
Example

Required number of choices
If you select the multiple answer option you can also make mandatory the number of choices that a respondent is required to select. Tick the box against 'Answer mandatory for this question'. From the required number of choices drop down , select a number. For example, if you want the respondent to pick a minimum of 2 choices, select 2.
Image type questions

Rating Scale – Multiple choice

Information about this question type
This question type involves a rating scale for responses. It is useful to determine the measure of an opinion, attitude, knowledge or behavior.There are two types of scales:
Likert Scale
This question type allows the respondent to give a rating for the question on a scale from 0 to 10. The scale is marked by two end points. It is ideal for comparative-type questions that require a scale as"Poor/Excellent" or "Less Likely/More Likely"
Example
Likert Scale

Choice per Weightage
This question type allows the respondent to select a single rating for your question. Each choice has a label with an assigned rating weightage. This gives an aggregate response by weightage, which is ideal for comparative-type questions that require a scale such as"Poor/Excellent" or "Less Likely/More Likely"
Example
Choice per Weightage

Ranking Question

Information about this question type
This question type lets you define the ranking choices.
It lets you identify how your respondents rank a set of options and helps you create a table based on the rankings.
Example
Ranking Question

Note: This question type enables respondents to assign only a unique rank for each answer choice. For instance, they can't assign #1 rank to answer choices.

Star Rating

Information about this question type
This question type allows the respondent to rate a question or rank items using stars. More stars indicate a higher rating and vice versa. You get an aggregate response by sum of stars for each choice.
Example
Star Rating

Single Textbox

Information about this question type
This question type allows the survey respondent to enter the answer details as a short response in the text box. The response or answer is by default limited to 255 characters for the respondent which can be changed and set to any number less than 255.
Example
Single Textbox

Essay Area

Information about this question type
This question type allows the survey respondent to enter their answer as a long response in the text box. The response or answer is by default limited to 5000 characters for the respondent which can be changed to any limit that is less than 5000. The response text box size can be formatted to allow up to 9 lines with 100 characters for each line
Example
Essay Area

Numeric Text Box

Information about this question type
This question type allows the survey respondent to enter their answer as a numeric response.
Example
Numeric Text Box

Email Textbox

Information about this question type
This question type allows the respondent to enter only an email address as the response in the text box.
Example
Email Textbox

Calendar Box

Information about this question type
This question type allows the respondent to select a date from the calendar as the response.
Example
Calendar Box

Matrix Choice (Only One Answer Per Row)

Information about this question type
This question type is displayed as a grid that has multiple items having the same answer choices. Respondents can select a single answer for each item. You can include a comment-box field to get additional comments from the respondent.
Example
Matrix Choice (Only One Answer Per Row)
Required number of rows
For a matrix choice (only one answer) question, you can make mandatory the number of rows that a respondent is required to select. Tick the box against 'Answer mandatory for this question'. From the required number of rows drop-down , select an option. For example, if you want respondents to answer all rows in the matrix, then select all.
Matrix Choice (Only One Answer Per Row 2)
Forced Ranking
In addition to ranking a number of variables together, the force ranking option helps prevent a respondent from choosing the same ranking for more than one variable.
Matrix Choice (Only One Answer Per Row 3)

Matrix Choice (Multiple Answers Per Row)

Information about this question type
This question type is displayed as a grid that has multiple items having the same answer choices. Respondents can select multiple answer options for each item. You can include a comment-box field to get additional comments from the respondent.
Example
Matrix Choice (Multiple Answers Per Row)
Required number of rows
For a matrix choice (multiple answers) question, you can make mandatory the number of rows that a respondent is required to select. Tick the box against 'Answer mandatory for this question'. From the required number of rows drop-down , select an option. For example, if you want respondents to answer all rows in the matrix, then select all.
Matrix Choice (Multiple Answers Per Row 2)
Required number of columns per row
In addition to the required number of rows that respondents need to answer, you can also pick the number of columns to be answered. For example if you want respondents to indicate a minimum of 3 choices from the columns, then select 3 from the 'Required number of columns per row' drop-down
Matrix Choice (Multiple Answers Per Row 3)

Rating Scale (Matrix Choice)

Information about this question type
A rating scale matrix question allows the respondent to rate multiple items in a single question.
Choice by Weightage
This question type is displayed as a grid that has multiple items having the same answer choices. The answer choices are displayed in columns with an assigned rating weightage. Respondents can select a single rating for each item. This gives an aggregate response by weightage.
Example
Rating Scale (Matrix Choice)
Likert Scale
This question type allows respondents to rate multiple items in a single question. Each item has a rating scale marked by two end points. Respondents can give a rating for each item on a scale from 0 up to 10.
Example
Likert Scale

Drop Down (Only One Answer)

Information about this question type
This question type allows the respondent to select only one answer choice from a dropdown list
Example
Drop Down (Only One Answer)

Matrix Star Rating

Information about this question type
This question type allows the respondent to use stars to rate many items in a single question
Example
Matrix Star Rating

Heading/Descriptive text

Information about this question type
This question type can be used for comments or explanations on your survey. This field allows you to provide a heading/ descriptive text only.
Example
Heading/Descriptive text

Full name textbox

Information about this question type
This question type can be used to collect information about the first and last name of your respondents.
You can make either of the fields mandatory.
full name textbox

File upload

The File Upload question type enables respondents to upload files of any type to your survey.

To add a file to your response

  1. Click File Upload.
  2. Type your question.

  3. You can also mark the question mandatory or add a question hint by selecting the respective Answer mandatory for this question or Question hint check boxes.
  4. Click Save. The question is displayed with a Browse button.

Net promoter score

Net Promoter Score or NPS questions help measure the willingness of a customer to recommend a product or a service to others. NPS is now used as an alternative or supplement to customer satisfaction measurement and to rate a product within a constant score range (0-10).

To set up NPS

  1. Click NPS.

  2. Type your question. The question is displayed with the rating buttons.

    ​​​

  3. To add a logic to your question, in the Settings section, click Add Question Logic.

    Note: NPS divides the participants into three different buckets based on the range of scores they selected: Promoters (scale points 9 and 10), Passives (scale points 7 and 8), and Detractors (scale points 0 through 6). You can separate the scores based on the logic conditions and the bucket categories they fall into. You can also customize the end page of your survey by setting a logic. To know more on customizing end pages, click here.

  4. Click Save.

Reports

For NPS questions, the reports show a meter gauge chart with the details of responses under each of those categories and the final calculated NPS. It also displays the number of responses that fall under Passives, Detractors, and Promoters. The Individual Responses section shows the individual scores of the respondents.

Filters

NPS questions also have the option to filter your responses based on the score. The filter helps you separate the scores as promoters, passives, and detractors. You can set question conditions and analyze the data for a particular set of respondents. It also helps you view the data for a subset of responses based on the conditions you set in the filter. Read more on managing filters here.

Export as Sheet

You can now export all your NPS responses into a Zoho Sheet. The sheet can be embedded in an email too. For more export options, read on Export Reports.

Demographic

Information about this question type

Using the Demographic question type, you can collect respondent's demographic information through a single question. This type of question reduces the chaos of using number of Single text box questions.
demographic

Note:

  • You can check or uncheck the select box available to add fields to the question.
  • There is no pre-populate option available for this question.
  • Temporarily, we support populating state fields only for USA.

Copy from other survey

Information about this question type
You can select and copy questions from previously created surveys onto your current survey. The procedure is simple.
Click on copy from other survey
Copy from other survey
Example

  1. Select a survey from My surveys or,
  2. Select from Templates

Copy from Other Seurvey
For example, if you want to select questions from Consumer Survey, click on the option and select the check boxes against the question to be copied.
Click Add Questions to complete copying
Add Questions to complete copying

Image type questions

Information about this question type
This question type allows you to upload images as the answer choices to a question. Respondents can select an image from the options.
Multiple Choice (One Answer)
This question type allows respondents to pick only one image as the answer
Image type questions
Multiple Choice (Multiple Answers)
This question type allows respondents to pick more than one image as the answer.
Image type questions

Image Star Rating
This question type allows the respondent to use stars to rate a single image or multiple images in a single question
Image Star Rating
Required number of rows
If you select the star rating option you can also make mandatory the number of rows that a respondent is required to select. Tick the box against 'Answer mandatory for this question'. From the required number of rows drop down, select an option. For example, if you want respondents to answer all rows, then select all.
Image type questions

Signature

The Signature question enables the respondents to add their name and signature with their responses.

To add a signature

  1. Click Signature.
  2. Type your question.

  3. You can also mark the question mandatory or add a question hint by selecting the respective Answer mandatory for this question or Question hint check boxes.
  4. If you need to add the name of the respondent along with the signature, select the Requires name of the respondent check box. A text box is displayed for the respondent to add the name below the signature.

    Note: You can put the signature by using your mouse or touch pad. Make sure it stays inside the box.

Slider

The slider question type is more interactive and enables the respondents to provide accurate values in their survey responses. However, slider questions do not support adding logic.

To insert a slider question

  1. Click Slider.

  2. In the Question text box, type your question.
  3. You can also mark the question mandatory or add a question hint by selecting the respective Answer mandatory for this question or Question hint check boxes.
  4. In the Start value and End value boxes, type the respective values.
  5. If you want your values to be displayed as numbers, click Numbers. Or, if you want them to be displayed in percentage, click Percentage.
  6. If you want to name the left, middle and right labels of the slider, type the label names in the respective boxes.

    Note: Mobile device designs do not support naming the left and right labels. However, you can add labels by using the question hint option.

  7. To display the position where the slider will be located initially, type the value in the Initial value box.
  8. To move the values in the multiples of a finite number, type the number in the Step value box.
  9. Click Save.