Online Surveys

Your survey will be available online only when you publish it.

How do I publish my survey?

  1. Go to the Launch tab.
  2. Click Publish. You can use this survey URL to distribute your survey by either copying the web link and pasting it into an email message or by sharing the survey through social media websites such as Facebook, Twitter, LinkedIn, or Google Plus.
  3. Click Access This Survey to access the live form of the survey.

Web Link

A web link will be generated when you publish your survey. Use this link to distribute your survey. 

Note: All our surveys are SSL protected. Secure Sockets Layer or SSL is a standard security protocol that is used to establish encrypted links between a web server and a browser in any online communication. This technology ensures that all the data that is being transmitted between the web server and browser remains encrypted.

Zoho Survey web link

Offline Survey

The offline survey feature in Zoho Survey allows you to access your survey from a device when you don't have internet connectivity. For instance, if you want to collect survey responses from trade show participants in a remote location, you can administer an offline survey to the participants during the show and then upload the responses later when you connect to the internet.

Enable offline survey


How do I...


How do I enable the offline feature in my survey?

  1. Click Get Started.
  2. Enter a password in the Password field. This is used to access the admin console, where you can view and upload your offline responses.
  3. You can choose to enable kiosk mode, where you can load the same survey multiple times on the same device for different people to answer.
    • Click the toggle button to enable kiosk mode.
    • Enter the survey exit and restart time.
    • Select the restart page.​

Zoho survey offline setting

  1. Click the toggle button to auto upload your offline responses once you are connected to the internet.
  2. Once you're done with the settings for your offline survey, click Save.
  3. A unique offline survey link will be generated.
    • To copy the link, click the URL in the box.
    • Paste the link into a new tab as a URL.
  4. To start recording responses, click Take Survey. You will be taken to the survey, where you or a respondent can complete it.
  5. If you've enabled the Kiosk mode, once the survey is completed, it will reload to a fresh survey. You can keep repeating this process multiple times. 

​Note: Since the offline responses are stored in the browser cache, don't clear your cache before uploading your responses.

How do I upload the offline responses?

If you've enabled the auto upload option, your offline responses will be uploaded automatically into your reports when your device is connected to the internet.

If you haven't enabled auto upload:

  1. Go to the offline survey link.
  2. Click on Admin Console on the top-right corner of your page.

Note: If you try clicking Admin Console when you don't have an active internet connection, it will give an error that says, "Internet connectivity is not available". Click the Close button and try again when your internet connection is up and running.

Offline survey admin console

Offline survey authenticate

  1. Enter the password you've put while setting up your offline survey.
  2. Click Upload All Responses.

Offline survey upload responses

Note: Click the button to make changes to the responses submitted in offline mode before uploading them. If you wish to delete any of the responses collected, you can click on  Create online surveys  next to that particular response and delete it. You can also click on Create online surveys to view the responses before you upload them.

  1. Enter the same password again, then click Submit.

How do I change the password of my offline survey?

Offline survey edit settings

  1. ​Click the Edit option under the offline survey link. 
  2. Enter the new password.
  3. Click Save.


How do I change the settings of my offline survey?

To enable or disable kiosk mode and auto upload:

  1. Click the Edit option under the offline survey link.
  2. Click the respective toggle button to either enable or diable the kiosk mode and auto upload options.
  3. Click Save.

How do I customize offline survey end page?

The customized end page you have applied for your survey will also be applied to your offline survey. Learn more on how to customize survey end page.


QR Code

Create online surveys

How can I access the survey without any web URL?

  1. Go to the Launch tab.
  2. Click Access>QR Code.
  3. Click Download. The code will be downloaded to your device as a PNG file.
  4. Add the QR code to your website. Users can scan the code with a mobile device and access the survey without any web URL.

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