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58 views | 5 min readA quick guide to building a loyalty program
81 views | 5 min readThe art of apologizing
88 views | 6 min readFour new lessons in selling that I learned as a customer
242 views | 3 min readMaking the case for a mobile app for your business
392 views | 6 min readMaking your customers talk about you
187 views | 5 min readMinimize effort to maximize experience
288 views | 4 min readThe small things make a big difference
357 views | 4 min readThe importance of consistency
693 views | 5 min readHow to make your customers feel valued
352 views | 4 min readGood customer support can reduce customer churn
287 views | 4 min readUnderstand emotions for better CX success
485 views | 4 min readMake good impressions last by putting customers first
869 views | 5 min readBe CX aware. Let your customers know you care.
1.3K views | 3 min readTransparency: The low-cost solution to customer satisfaction
1.1K views | 3 min readMaking it personal is good
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