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89 views | 5 min readA quick guide to building a loyalty program
105 views | 5 min readThe art of apologizing
100 views | 6 min readFour new lessons in selling that I learned as a customer
260 views | 3 min readMaking the case for a mobile app for your business
405 views | 6 min readMaking your customers talk about you
203 views | 5 min readMinimize effort to maximize experience
301 views | 4 min readThe small things make a big difference
375 views | 4 min readThe importance of consistency
714 views | 5 min readHow to make your customers feel valued
362 views | 4 min readGood customer support can reduce customer churn
299 views | 4 min readUnderstand emotions for better CX success
502 views | 4 min readMake good impressions last by putting customers first
883 views | 5 min readBe CX aware. Let your customers know you care.
1.3K views | 3 min readTransparency: The low-cost solution to customer satisfaction
1.1K views | 3 min readMaking it personal is good
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