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  • Tag: customer loyalty
  • Illustration of a hand holding an envelope with a letter that says "We're sorry. This is not the experience we want you to have."
    17 views | 5 min read

    The art of apologizing

    CXSupportCulture
  • Image of a handshake with icons related to communication and sales around it
    51 views | 6 min read

    Four new lessons in selling that I learned as a customer

    CXSalesCulture
  • Illustration of a person working on a mobile app from this laptop
    205 views | 3 min read

    Making the case for a mobile app for your business

    CXLoyaltyTechnology
  • Illustration of multiple figures holding objects like a star or a heart or a smiley face, which denotes customer advocacy
    327 views | 6 min read

    Making your customers talk about you

    CXSupportCultureLoyaltyMarketing
  • Illustration of four business executives pushing solid objects. Three of them are pushing cubes and struggling to move forward. One of them is rolling a sphere and is ahead of the rest.
    150 views | 5 min read

    Minimize effort to maximize experience

    CXSupportEmpowermentTraining
  • Illustration of four pairs of hands clapping and two hands flashing the thumbs up sign
    241 views | 4 min read

    The small things make a big difference

    CXLoyaltyOperations
  • Illustration of five customers, where each of them holds a star above their heads. All of them together provide a 5-star rating.
    310 views | 4 min read

    The importance of consistency

    CXSupport
  • Illustration of three people holding a smiley face each
    591 views | 5 min read

    How to make your customers feel valued

    CXSupport
  • Illustration of a female support agent talking to a customer
    324 views | 4 min read

    Good customer support can reduce customer churn

    Support
  • Illustrated collage of a man expressing different emotions
    234 views | 4 min read

    Understand emotions for better CX success

    CX
  • Illustration of a gauge going from positive to negative and a group of people standing on the needle in the positive range
    420 views | 4 min read

    Make good impressions last by putting customers first

    CXContextCultureLoyaltyStrategyVision
  • Stock photograph of two smiling plush toys
    828 views | 5 min read

    Be CX aware. Let your customers know you care.

    CXOperationsProcessStrategy
  • Illustration of a tiny man wiping a pair of spectacles to reveal a clear area
    1.3K views | 3 min read

    Transparency: The low-cost solution to customer satisfaction

    CXCultureLoyaltyStrategy
  • Photograph of a handwritten thank you note to a customer
    1.1K views | 3 min read

    Making it personal is good

    SupportCultureLoyaltyStrategy
  • Illustration of a person talking and another person listening
    1.6K views | 3 min read

    The importance of listening to your customers

    CXCultureLoyalty
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