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  • Tag: customer journey
  • Illustration of multiple tangled threads pass through the number 2023 and coming out streamlined as individual threads.
    123 views | 4 min read

    Five CX resolutions for the New Year

    CX
  • Two female writers, each holding a pencil, preparing to write something together
    135 views | 4 min read

    Weave your CX narrative for better, not worse

    CX
  • Illustration of a hand holding a megaphone to amplify the voices of three people
    293 views | 2 min read

    To acquire new customers, listen to old customers

    SalesEmpowermentStrategy
  • Illustration of a gauge going from positive to negative and a group of people standing on the needle in the positive range
    420 views | 4 min read

    Make good impressions last by putting customers first

    CXContextCultureLoyaltyStrategyVision
  • Illustration showing the map of a route with different milestones
    1.2K views | 4 min read

    Map the journey to better CX

    MissionOperationsProcessStrategy
  • Illustration of four executives arranging jigsaw puzzle pieces that contain the faces of different people
    1.4K views | 4 min read

    Viable customer personas can craft better CX stories

    OperationsProcessStrategy
  • Silhouette photograph of a group of people standing in front of a screen with a collage of multiple people
    1.1K views | 5 min read

    The numbers are saying it’s time to listen to people

    ContextOperationsStrategy
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